Program Associate

As a Program Associate we are looking for someone with a customer-focused mindset and who has excellent verbal and written communication skills. This person will be responsible for maintaining the daily operational client support within a designated portfolio. You would be responsible for building trusted relationships by thoroughly understanding the clients hiring needs and goals and maintaining all tasks associated with the full life-cycle of the client projects. In this role you will work directly with a Senior Manager to help develop and execute on sourcing strategies. You will also work cross-departmentally with sales, services, and customer success.

What you’ll be doing:

• Manage the day-to-day operations for the clients’ sourcing and screening projects that can vary in timeline length and budget.
• Interact with clients via email and Zoom to gather project requirements, communicate strategies, report back the tracking milestones and success, and manage budgetary allowances.
• Post on job boards on behalf of the clients, monitor applicant volume, and use data to make decisions on budget allotments.
• Creating and presenting project recap decks to customers, using data storytelling techniques to provide insights and recommendations.
• When required, complete phone screens of applicants on behalf of the customer.

What you should bring:

• 2-4 years of experience in a similar role
• Customer-focused mindset with excellent verbal and written communication skills
• Strong attention to detail, effective time management, and organizational abilities
• Curious, eager to learn the industry and product
• Strategic thinker with a knack for identifying creative solutions
• Proven ability to operate effectively in a fast-paced environment and adapt quickly to change
• Demonstrated ability to quickly learn new technologies and reporting platforms

Nice to have:

• Experience with Job Boards and Sourcing or Recruiting Operations
• Experience with Looker or a comparable BI tool
• Experience working in SaaS, HR Tech, Recruiting, or Agency Environment

Salary Range: $65,000 – $75,000 USD depending on location and experience

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