Product Success Lead, Provider

Datavant is a rapidly growing healthcare technology company with a mission to connect the world’s health data. By joining Datavant today, you’re stepping onto a highly collaborative, fully remote team that is passionate about creating transformative change in healthcare. We look for people who are smart, nice and get things done. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team (no office locations) and we empower Datavanters to shape their working environment in a way that suits their needs — learn more here!

As a member of our Product Success team, you will be at the forefront of our discussions with  our clients — understanding their needs, architecting solutions, and project managing the end-to-end process to implement our solutions across all of Datavant’s customers. You will also work alongside our Sales, Product, Engineering, and  Customer Success teams to support customers in implementing Datavant’s products. Your work will be critical to growing our business, which will ultimately improve patient outcomes.

You Will:

• Partner with the Sales and Services teams in shaping and closing deals, providing your technical support, product vision, and expert perspective
• Manage the end-to-end process of getting our clients set-up with Datavant, both technically and from a user perspective
• Ensure successful client onboarding as soon as a deal is signed and overall high client satisfaction, technically setting up the clients and understanding the client’s systems and workflows, as well as  troubleshoot technical issues when identified
• Provide exceptional client service and support, constantly considering ways we could better serve clients through new features, use cases, and products
• Identify and support automation of repeatable implementations and customer support processes
• Provide continual feedback to the Product team on how we can improve our product suite

What You Will Bring to the Table: 

• 2-3 years of experience working in product success or implementation adjacent role
• Consistent ability to ramp up quickly on technical aspects of Datavant’s software and how it can be used for various end uses
• Curiosity for understanding current processes and products, with an aptitude to streamline and make work more efficient
• High customer empathy, both for internal and external customers; ability to work in highly regulated environments and push through bureaucracy when necessary
• Extremely organized and detail-oriented with an exceptional ability to handle multiple client projects simultaneously, including systematic follow up and responsiveness to client requests
• Proven ability to operate efficiently and effectively in a fast-paced, entrepreneurial environment and to navigate ambiguity with considerable success
• Proven ability to communicate cross-functionally with different personas across internal teams (including Go To Market [GTM/Sales], Services and Product Operations, Product Management, Engineering and Marketing)
• Consider yourself highly motivated and driven to deliver results and work through challenges which are typical of a high-growth, fast-paced start-up environment
• Bonus but not necessary: prior experience in implementing SaaS solutions or APIs  in large, complex organizations