The part-time Product Operations Support Agent is a remote-based contractor who is motivated to provide timely, accurate, and thorough administrative support to ExecOnline’s Leadership Coaching team and Coaches. You will work closely with our Coaching Operations team on critical administrative tasks that are vital for the success of the Leadership Coaching and Project Feedback experience of our high-level executive participants. Candidates must exude professionalism, possess strong attention to detail, are process oriented, and have strong written communication skills. You will be provided onboarding and ongoing training, resource materials, and the tools needed to be effective.

Experience working customer support for executives or businesses is highly valued. Work in a SaaS/product or application setting, Salesforce or similar CRM, website backend/ administrative interfaces, and help desk software is highly valued. Hours per week may vary based on volume and demand. We generally offer 15-20 hours per week, with the possibility of additional hours based on volume. Candidates must be authorized to work in the US.

What you will do:

  • Perform Administrative Set-Up tasks for Leadership Coaching participants on our proprietary learning portal.
  • Match participants to the appropriate Feedback Experts and follow accurate tagging protocols for Applied Experience Platform experiences.
  • Assist the Coaching Operations Team with Virtual Group Coaching logistics and communications.
  • Assist the Coaching Operations team in the creation of automated participant communications for our suite of Leadership Coaching offerings.
  • Work with the Coaching Operations team and Leadership Coach network to streamline platform attendance protocols.
  • Various administrative tasks as needed.

What you need to succeed:

  • 1-3 years of work experience, preferably with a SaaS company or a product/technology division
  • Poise and professionalism to respond to high-level executives from around the world; executive support experience is a plus
  • Strong communication skills—written and verbal—that recognizes and adapts to the wide range of ExecOnline participants. Be well versed and comfortable with email, phone, and video (if needed) etiquette in potentially challenging or urgent situations
  • Familiarity with Salesforce (or other CRM), website backend/administrative interfaces (e.g. Wordpress/Rails Admin), cloud-based tools, and exposure to help desk software.
  • Outstanding task management skills across a varied set of responsibilities in a fast paced, high volume environment

At ExecOnline, we are committed to fair, equitable, and competitive compensation practices. The hourly rate for this role is $25. During the interview process, total compensation will be determined in alignment with market data, team equity, and the experience & capabilities of each candidate.. To apply for this position, please submit a copy of your resume, brief cover letter (including how you heard about us), and an address to your LinkedIn profile. Candidates must be located and authorized to work in the US.

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