About the role

  • You’ll join a small but mighty team of three other Product Managers. Every PM is accountable for a significant area of investment for the business (AI or Inbox, for example). You’ll partner with a product designer and a cross-functional group of 4-8 engineers to identify and execute on the most significant opportunities that drive company goals forward.
  • PMs currently report to the co-founder/CEO. You’ll be encouraged to think big, do more with less, and craft a beautiful user experience. We don’t have our competitors’ resources, but we can still build better products if we focus on the right things.
  • You’ll spend time talking with customers, understanding the market, learning from competitors, and collaborating with our internal support team. You’ll translate what you learn into stories to share with the company and product ideas to explore with the team.
  • You are accountable for determining what the team should build, identifying the quickest path to success, and ultimately landing the work with customers. You’ll have the runway to continue iterating as long as it’s driving positive results. You won’t be responsible for project execution — this is not a project management role. Other team members oversee project execution alongside technical program managers (TPMs).
  • Success in the role is measured across three dimensions: customer delight (customers use and love using what you make), business impact (influences company goals), and core competencies (outlined in the next section).

About you

  • You are an outstanding communicator. Our fully remote team has a strong writing culture. Regularly, you’ll have to synthesize a complex subject, simplify it to the essentials, and communicate about it clearly in writing.
  • You can operate effectively in the details. When you collaborate with designers and engineers, the work consistently gets better. When it’s time to communicate with customers about a new feature, you jump in to support the go-to-market strategy.
  • You can create a compelling vision. Collaborating with teammates and customers, you create the strategy, put the puzzle pieces together, and get everyone running towards the same outcomes.
  • You are intentional, organized, and disciplined. It enables the people around you to move quickly and do excellent work.

About the process

  • Coffee Chat – you’ll meet with someone from the recruiting team to review your experience and go over logistics like compensation, benefits, and company culture.
  • Value Add – you’ll meet with Nick, co-founder and CEO, to talk more about the role.
  • Project – we’ll give you a take-home project that’s expected to take 6-8 hours (we’ll pay for your time), then you’ll present it back to the team.
  • Final Chat – you’ll chat with another 1-2 people on the team, who will vary depending on what else we’d like to learn about you.
  • References – we’ll ask you for three references. Ideally, we’d like two of them to be managers, but we can be flexible.


Each role at Help Scout has a pay range aligned to our salary formula and based on national market data. We take a competency-based approach and pay is based on the level and band of your role. We assess leveling during the hiring process for new teammates, during our bi-annual performance review cycles, and when a teammate’s role changes.

Our remote compensation philosophy is not based on the employee’s geographic location. You are paid the same no matter where you live.

For this role, our salary range is $156,000 – $193,000.

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