As a Product Manager, you will partner with all areas of the organization to interpret, document, prioritize, and drive requirements from inception to delivery. You will have a key role in the design process, working with cross-functional teams of Designers, Software Engineers, Hardware Engineers, and QA Engineers to build intuitive workflows, immersive experiences, and comprehensive integration tools. You will work with Sales and Marketing to position product capabilities and define KPIs to assess product performance. You see the big picture, while thriving on the details needed to drive day-to-day progress. As the voice of the customer champion, you will represent our customers in day-to-day decisions made at the engineering and delivery levels.  Once launched, you will enable our client-facing teams to be able to communicate these exciting new capabilities to the market.

The focus area for this position is with our Devices team where you will work on software solutions that enhance and augment our award-winning Amwell device portfolio, as well as device solutions from key partners that integrate into our ecosystem.

If you have a passion for solving complex problems and driving healthcare innovation, we’d love to hear from you.

Core Responsibilities

  • Collaborate with our client-facing teams to understand and validate new enhancement requests from clients
  • Work with product leadership and other product managers on product initiatives in the backlog and on the roadmap
  • Work alongside Product leadership to manage product lifecycle processes from concept, to delivery, to sunset
  • Seek user feedback to uncover new needs, gain deeper insights into new requests, and solicit feedback on recently released enhancements
  • Be the voice of the user within the engineering teams, clearly articulating user needs and customer goals, and translating them into technical solutions that map back to solving a user problem or job
  • Actively work with the team to decompose epics/features into user stories that are granular enough for the team to estimate and work on
  • Participate in relevant agile and product development ceremonies
  • Educate users and internal stakeholders on new features and enhancements, and create and/or contribute to relevant internal and external communications
  • Coordinate and work with cross-functional teams to ensure product launches are successful
  • Be the expert and go-to person for your initiatives. Manage communication of product initiatives both internally and externally
  • Some travel required (5-10%)


  • 5+ years in Product Management or related field
  • 3+ years working with software products, healthcare experience a plus, especially in an enterprise B2B setting
  • Excellent written and verbal communication skills
  • Proven ability to influence cross-functional teams without formal authority
  • Desire to work in a fast-paced software environment (agile experience preferred), and an ability to execute against aggressive timelines
  • Knowledge of wireframing and/or prototyping tools a big plus
  • Ability to juggle multiple projects with varying degrees of priorities
  • High energy level, enthusiastic, and eager to do what is necessary to be successful
  • Understanding of digital video or audio devices and services and related features, including user interfaces and applications, highly desired
  • Experience with IoT devices or medical devices desired
  • Bachelor’s degree from an accredited university required. Bachelor’s degree in an engineering, software development, or related field highly desired
  • The typical base salary range for this position is $108,480 – $149,160
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