We are looking for a Product Documentation Specialist to help build Bluecore’s self-service experience. This role will work closely with Product Managers and Customer Success teams to ensure we are asking the right questions to create the proper documentation and self-serve experience. This ideal candidate will thrive in collaborative environments, bring an insatiable curiosity and passion to ask the right questions, ultimately to transform complexity to simplicity.

Who you are:

  • Boldly curious. Ask the right questions to develop a deep understanding of Bluecore’s platform and our customers can best leverage it to be successful
  • Connector and collaborative. Develop and foster healthy relationships with Support & CS, Product Marketing, and Product Management
  • Passionate on learning. You like to get a deep understanding of what you work on and extend that knowledge to others
  • Alphabet Alchemist. Keeping gibberish away through grammar, consistency, and a thoughtful system (that you likely revisit every 3-6 months)

What you’ll do:

  • Meet regularly with Product Management and Product Marketing to coordinate timing of documentation release schedules
  • Build relationships across customer facing teams to understand and collect feedback on how and where they leverage self-service resources
  • Scope, investigate, write, and proof all technical documentation within our self-serve systems
  • Create, train and review on product and internal support documentation processes and standards
  • Write and implement processes to review, remove or add new documentation
  • Manage and advise on self-serve systems to optimize our customer experience

Experience you’ll need:

  • Have 3+ years of technical writing experience
  • BS or MS in related industry/field or equivalent experience (English, Computer Science, Information Systems)
  • An insatiable curiosity and love of learning
  • Strong interpersonal communication skills handing different cross functional teams
  • Ability to quickly analyze and comprehend new or unfamiliar technical systems, processes, and terminology
  • Ability to function effectively working with a distributed team
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