As a Product Designer you are responsible for assisting with a range of product tasks, including: designing features (in low- and high-fidelity), running UX tests / user interviews, writing out product specs, running UAT (checking that features are built to spec), and ensuring good product documentation. This person will collaborate closely with engineering and other cross-functional groups as needed to deliver value for Going Merry & Earnest.

You will work on the following:

  • Research & Design product features
    • Ideate new product features, tests, and improvements.
    • Work collaboratively to prioritize feature ideas.
    • Flesh out feature concepts into low-fidelity mockups (Balsamiq) and high-fidelity designs (Figma)
    • Use research and data to inform and implement solutions/improvements – This involves both quantitative research (e.g. looking at data) and qualitative data (e.g. surveys, user interviews, feedback from front-line Customer Service or Sales teams)
  • Project management / Execution
    • Ensure Jira tickets have clear and full specs, including links to mockups, screenshots, and Loom video walk-throughs.
      Work collaboratively with QA and Engineering to ensure the finished product meets design specifications (User Acceptance Testing)
  • Customer Service & Data monitoring
    • Monitor Customer Service channels for any potential bugs/issues, raise them to QA/engineers and the Head of Product, and ensure follow-through/resolutions.
    • Partner with CS to see what common “user errors” there are and how we might be able to make product design improvements to make these less common /less frustrating for the user.
    • Regularly track key actions/funnels to ensure smooth performance (no huge dropoff that might indicate a bug or major design failing)
  • Product documentation
    • Following a release into Production, document what has changed and communicate that to the Operations, Customer Support, and Sales teams. Ensure there is a single source of (updated) truth for everyone.
    • Help with historical documentation, to fill gaps on what has not been documented previously

Ideal background and expertise: 

  • 3+ years prior experience in product management, product/UX/UI design, or technical project management
  • Some experience using wireframing or design tools (we use Balsamiq and Figma)
  • Some experience with Jira and/or other product management software
  • High attention to detail
  • Excellent written communication skills
  • Experience (or interest in) primarily asynchronous work
  • A good understanding of the tech development process

 

Earnest believes in enabling our employees to live their best lives. We offer a variety of perks and competitive benefits that include: 

  • Health, Dental, & Vision benefits plus savings plans
  • Work anywhere in the U.S.
  • Mac computers + work from home stipend to set up your home office
  • Monthly internet and phone reimbursement
  • Employee Stock Purchase Plan
  • 401(k) plan to help you save for retirement plus a company match
  • Robust tuition reimbursement program
  • $1,000 travel perk on each Earnie-versary to anywhere in the world
  • Competitive days of annual PTO
  • Annual “my day”
  • Pet insurance!
  • Competitive parental leave
  • Plenty of Earnest swag, optional in person team gatherings, picnics, celebrations, and plenty of fun virtual events
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