As a Product Designer you are responsible for assisting with a range of product tasks, including: designing features (in low- and high-fidelity), running UX tests / user interviews, writing out product specs, running UAT (checking that features are built to spec), and ensuring good product documentation. This person will collaborate closely with engineering and other cross-functional groups as needed to deliver value for Going Merry & Earnest.

You will work on the following:

  • Research & Design product features
    • Ideate new product features, tests, and improvements.
    • Work collaboratively to prioritize feature ideas.
    • Flesh out feature concepts into low-fidelity mockups (Balsamiq) and high-fidelity designs (Figma)
    • Use research and data to inform and implement solutions/improvements – This involves both quantitative research (e.g. looking at data) and qualitative data (e.g. surveys, user interviews, feedback from front-line Customer Service or Sales teams)
  • Project management / Execution
    • Ensure Jira tickets have clear and full specs, including links to mockups, screenshots, and Loom video walk-throughs.
      Work collaboratively with QA and Engineering to ensure the finished product meets design specifications (User Acceptance Testing)
  • Customer Service & Data monitoring
    • Monitor Customer Service channels for any potential bugs/issues, raise them to QA/engineers and the Head of Product, and ensure follow-through/resolutions.
    • Partner with CS to see what common “user errors” there are and how we might be able to make product design improvements to make these less common /less frustrating for the user.
    • Regularly track key actions/funnels to ensure smooth performance (no huge dropoff that might indicate a bug or major design failing)
  • Product documentation
    • Following a release into Production, document what has changed and communicate that to the Operations, Customer Support, and Sales teams. Ensure there is a single source of (updated) truth for everyone.
    • Help with historical documentation, to fill gaps on what has not been documented previously

Ideal background and expertise: 

  • 3+ years prior experience in product management, product/UX/UI design, or technical project management
  • Some experience using wireframing or design tools (we use Balsamiq and Figma)
  • Some experience with Jira and/or other product management software
  • High attention to detail
  • Excellent written communication skills
  • Experience (or interest in) primarily asynchronous work
  • A good understanding of the tech development process


Earnest believes in enabling our employees to live their best lives. We offer a variety of perks and competitive benefits that include: 

  • Health, Dental, & Vision benefits plus savings plans
  • Work anywhere in the U.S.
  • Mac computers + work from home stipend to set up your home office
  • Monthly internet and phone reimbursement
  • Employee Stock Purchase Plan
  • 401(k) plan to help you save for retirement plus a company match
  • Robust tuition reimbursement program
  • $1,000 travel perk on each Earnie-versary to anywhere in the world
  • Competitive days of annual PTO
  • Annual “my day”
  • Pet insurance!
  • Competitive parental leave
  • Plenty of Earnest swag, optional in person team gatherings, picnics, celebrations, and plenty of fun virtual events
Job Overview
Job alerts

Subscribe to our weekly job alerts below and never miss the latest jobs

Sign in

Sign Up

Forgotten Password

Job Quick Search