Product Designer (L3)

This is a unique opportunity to lead design across multiple high-impact product areas in Segment, mainly Activation & Data Warehouse.

As a Senior Product Designer on the Activation and & Data Warehouse teams, you will empower some of the world’s largest enterprises to unlock the full potential of their customer data. Our platform serves over 1,000 companies, enabling every user, regardless of technical skill, to seamlessly take action on their data. We believe in equipping all teams—marketing, sales, operations, analytics, and more—with direct access to unified customer data, bridging the gap between central data systems and mission-critical business tools like CRMs and marketing automation. As a designer on this team, you’ll play a crucial role in building user experiences that are not only easy to use but also highly efficient, ensuring our users can achieve their goals with confidence and speed. You will be partnering closely with Research, Product and Engineering, and apply your expertise to a variety of product areas that require a deep understanding of user needs, technical constraints, and business goals.

Responsibilities

In this role, you’ll:

• Develop a deep understanding of Segment’s product vision and strategy. Use this knowledge to influence design decisions and bring alignment across teams.
• Partner closely with product managers, engineers, and other product designers to help Activation and Data Warehouse teams iterate on existing experiences, launch new products, and shape the strategic vision for Segment integrations.
• Keep a pulse on market trends, user needs, and business goals to drive innovative product experiences.
• Partner closely with research or lead your own research to gain insights into the needs, behaviors, and pain points of our users, and use these insights to create user-centric solutions that address real-world challenges.
• Lead the end-to-end design process, from concept ideation to delivering high-fidelity designs that empower, delight, and excite our users.
• Leverage our design system to solve customer problems creatively — and contribute to said design system.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 3+ years of proven experience as a Product Designer, ideally working on developer or no-code tooling or other Platform as a Service or SaaS solutions.
• Strong ability to work across different stakeholders, including product managers, engineers, and other designers to develop product strategy.
• Ability to ramp up quickly in a technical space and translate complex concepts into simple solutions.
• Experience in user research and user testing, and a data-informed perspective to design.
• Comfortable with 0-1 product motions, which involve moving fast and using experimentation to test your assumptions, and continuously incorporate feedback.
• Demonstrated ability to navigate ambiguity and help drive product requirements through design thinking.
• A deep desire to constantly improve, up-level your quality of work, and collaborate with a fun team along the way.