As Product Designer II for our Product-Led Growth initiatives, you serve as a catalyst for expanding the acquisition, adoption, and retention of our products by our service professionals (Our Pros). You are an experience-driven designer. You revel in designing delightful flows that drive product value and connection. You possess a deep understanding of growth-driven design principles, and practice empathy by discovering and understanding the needs, motivations, and pain points of our Pros, translating this into effective onboarding flows. You are data-driven, with a strong grasp of analytics and possess the ability to make informed design decisions. You are dynamic, with the ability to pivot quickly based on changing priorities and user needs. 

Our Product-Led Growth team’s goal is to excite and engage potential users, drawing them towards what we offer. Our team is patient, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

 

What you do each day:  

  • Advocate for the customer’s needs while balancing the goals of the business
  • Create user-centric designs which focus on creating experiences that are intuitive, user-friendly, and delightful to ensuring that users have a positive onboarding experience
  • Execute competitor analysis, discovery research, and usability testing
  • Build event models, user flows, customer journeys, wireframes, interactive prototypes, and high fidelity UI designs
  • Identify barriers to user adoption and devise innovative solutions to address those barriers
  • Present and communicate concepts and design rationale to team members and stakeholders
  • Innovate and strengthen design principles and repeatable patterns
  • Inspire the team and our customers by bringing new ideas and visual experiences to the table and defining next-generation interfaces
  • Provide guidelines and documentation that connects and resonates with the teams building our products
  • Embrace a mindset of continuous improvement and iteration is to refine onboarding flows based on user feedback and data insights

 

Qualifications: 

  • 3+ years of relevant professional experience in the SaaS product and SMB software space
  • Experience using ‘growth stack’ tools (i.e. Amplitude, Segment, Iterable, etc)
  • Ability to work in a fast-paced environment as part of a cross-functional team
  • Strong problem-solving abilities and a creative, yet analytical, approach to challenges
  • Knowledge of technical constraints for web, iOS, and Android

What will help you succeed in this role: 

  • Demonstrated ability to drive accelerated product growth and adoption
  • Strong visual design skills and high level of comfort with abstract problem solving
  • Strong understanding of growth-driven design principles and customer behavior
  • Familiarity with data analysis tools and methodologies relevant to growth metrics
  • Previous experience working in a startup or dynamic high-growth environment
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