The Procurement/Contract Manager is responsible for enabling and leading the procurement process at PagerDuty. The Procurement/Contract Manager works collaboratively with IT, Finance, business leaders, and other stakeholders to successfully onboard and maintain suppliers providing critical services and resources to augment PagerDuty’s in-house activities and exceed our business goals. It is the PagerDuty P2P Team’s Mission to procure the right products and services at the right time for a fair price which we pay correctly and on time to enable the business to reach its goal to revolutionize operations and build customer trust by anticipating the unexpected in an unpredictable world. The Procurement Manager’s role is that of an individual contributor on the P2P Team and reports to the Head of Procurement.

How You Impact Our Vision

  • Manage and track procurement activities for the organization – e.g., Product Development or Sales
  • Work with Legal on supplier agreements (DPA, MSA, and SOW) to reduce risk
  • Provide regular insights, strategy recommendations, and liabilities while expediting the overall process for new and recurring supplier relationships to leadership
  • Maintain close relationships with stakeholders, juggle multiple stakeholder requests, prioritize, and respond timely
  • Utilize the Procure to Pay and Contract Lifecycle Management Software Tools
  • Negotiate supplier deals/terms and track cost savings
  • Assist with quarterly business reviews
  • Assist with various Procurement related processes and system improvement projects

About You

  • 75% of your time will be spent on Contract Management
  • Working knowledge of Procurement processes from requisition to PO in a global, multi-entity environment
  • Having in-depth knowledge of contracting, from reading and understanding commercial contracts to redlining complex contracts and drafting simple amendments or termination notices
  • Thriving in a fast paced and changing environment with the ability to concurrently lead multiple supplier projects and activities
  • Hands-on experience collaborating cross-functionally with multiple stakeholders aligning on organizational objectives, and driving actions to achieve project completion
  • Ability to build relationships with stakeholders and understand and align their business objectives with procurement processes
  • Ability to partner with suppliers to achieve win-win outcomes
  • Strong communication, presentation, customer service, listening and writing skills
  • Strong negotiation and problem-solving skills to use for complex commercial deals
  • Ability to drive change and develop a shared vision cross-functionally
  • Software proficiencies preferred: Coupa

Basic Qualifications

  • 3+ years of experience with the Procurement of Software and Services
  • 3+ years of experience with the Procure to Pay Process
  • 3+ years of experience working collaboratively with Legal Functions on supplier Contracts and Contract Language
  • 2+ years of experience in Price / Contract negotiations in the area of Software Contracts, especially SaaS

Preferred Qualifications

  • Bachelor’s Degree in Finance, Supply Chain, or a related field


The base salary range for this position is 120,000 – 183,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

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