The Principal Researcher will be the primary person driving Gametime’s research and insights work. Your focus will be on strategic insights about Gametime’s ticket sellers and fans. Reporting directly to the CEO, your primary role will be to uncover deep insights that directly impact everything from company strategy to detailed product design decisions. As Gametime’s first dedicated researcher, the role will require a unique combination of scientific rigor, product thinking, and relationship building.

What You’ll Be Doing:

    • Lead cutting-edge, multi-method research to collect and translate insights into actionable recommendations that inform and inspire company strategy, product development and design, marketing strategies and more.
    • Employ a variety of qualitative and quantitative research methodologies to gather insights that drive decision-making.
    • Work effectively at every time scale – from quick coffee shop and unmoderated studies to in-depth, longer-term foundational projects.
    • Constantly innovate and implement best-in-class methodologies to stay at the forefront of research.
    • Collaborate closely with Gametime executives, as well as the company’s  product, design, marketing, and supply teams to prioritize and execute on key research initiatives.
    • Synthesize complex research findings into clear, compelling narratives for a variety of audiences, including senior leadership and cross-functional teams.
    • Build the company’s foundational research operations and processes in order to efficiently scale high quality research across the organization.
    • Partner with the Data team to align research insights with data analytics and experimentation tests and results.
    • Champion a culture of research-driven decision-making based on consumer and seller perspectives.

Our Ideal Candidate Has:

    • 8+ years of hands-on experience in UX or design research, with a track record of impactful project leadership.
    • Experience leading collaborative projects with other researchers and multi-disciplinary partners.
    • Deep expertise in qualitative research methods, as well as fluency across the full range of qualitative and quantitative methods and tools. Demonstrated knowledge of when and how to apply methods for maximum impact, and the ability to bring rigor to every research project.
    • Experience leading research on consumer and marketplace products and services.
    • Exceptional research communication skills, capable of articulating complex ideas clearly and persuasively for any audience, ability to adapt research communication to many channels and audiences.
    • Deep experience collaborating with senior executives, building strong relationships at the leadership level.

A Bonus If You Have:

    • Experience leading research in fast-paced startup and/or high growth environments.
    • People management experience.
    • Passion for live events.
    • Availability during West Coast working hours.
    • Bachelor’s degree in Marketing, Psychology, Design, Business, or a related field and advanced degree is a plus.

What We Can Offer:

    • Flexible PTO
    • Equity
    • Medical, dental, & vision insurance
    • Life insurance and disability benefits
    • 401K, HSA, pre-tax savings programs
    • New equipment setup provided
    • Diverse Family-forming benefits through Carrot Fertility
    • Wellness programs
    • Tenure recognition
$184,000 – $225,000 a year
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