Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service.
As the leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Replicant’s AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues, without the wait, 24/7. We are now leading the way in using Large Language Models (LLMs) to transform customer service- again.
If you’re excited by AI, ChatGPT, LLMs and want to make an impact with other great technologists and strong go-to-market leaders, then look no further. We’ve grown our team by 3x, increased revenue by 4x, and were named a top enterprise AI company by The Information. We currently serve Fortune 500 customers, run millions of AI calls per month in production, and are increasing our footprint globally.
The ML team empowers enterprise customers and developers on Replicant’s platform to help create delightful conversations that provide fast and effective resolutions to their clients through contact center automation.  We define and build the next generation of bot building paradigms for complex enterprise customer service and contact center automation scenarios. You will be part of a cross-functional group of engineers that are applying the latest research in Generative AI and NLP – including LLMs and other advancements in research into our core product lines.

What You’ll Do

    • Partner with other business units to define the next-generation chatbot paradigms in the LLM era to deliver unparalleled user experience
    • Design, implement and scale critical machine learning algorithms and services to support Replicant’s most strategic initiatives
    • Provide architectural guidance and mentorship to up-level the engineering organization
    • Set the team’s technical direction, cultivating an environment that encourages innovation and professional growth

What You’ll Bring

    • 12+ years industry experience in relevant fields, with 5+ years of experience in technical leadership in Conversational AI products
    • Domain expertise in multiple of the following areas: Conversational AI, NLP, Knowledge Base, Dialog Management, ASR, LLM. Publishing/presenting in top conferences ( NIPS, ICML, ICLR, AAAI, ACL, EMNLP, KDD, etc )
    • Strong experience in designing and optimizing “zero to one” AI-based solutions for AI products
For all full-time employees, we offer:
🏠  Remote working environment that respects time zone differences
💸  Highly competitive salaries, equity, and for US Employees, a 401(k) plan
🏥  Top of the line healthcare (medical, vision, and dental)
🏋️  Health and Wellness Perk
🖥️ Equipment Stipend
🌴  Flexible vacation policy
✈️  Amazing team trips & offsites where you can find our CEO baking bread for the team
🌺 Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years
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