Principal Consulting Manager

The mission of the Principal Consulting Manager is to lead and manage the implementation from post-contract close through go-live, with an enhanced focus on adoption. This role is a customer facing project sponsorship role and requires effective time management skills to balance multiple implementation projects.

Principals manage, support and develop an implementation team of Project Managers and Consultants while working to ensure that everyone is focused on the successful delivery and adoption of Legion WFM.

RESPONSIBILITIES AND DUTIES

Management:

• Work with Delivery Senior Leadership to define, launch and drive strategic and operational initiatives for the implementation team.
• Partner closely with other Senior Leaders in Delivery to drive alignment and prioritization of key initiatives
• Be point of escalation for delivery issues and engage the executive management team and/or other key stakeholders where necessary to resolve problems and overcome obstacles.
• Motivate, mentor, and develop the existing team. Identify specific skills, experience and staffing level required to effectively manage and complete all ongoing and future projects and programs with an eye towards project profitability, return on investment, and client satisfaction.
• Work with the People team to identify candidates, conduct interviews and make hiring decisions.
• Oversee delivery support ticket management

Program Management

• Identify project management tools and techniques that will promote efficient execution with focus on time to value and repeatability
• Implement processes that support efficient execution of phases within the Legion value driven implementation methodology
• Define project management leading practices and create a strategy that may include project management certification and training supported by the Training & Enablement Manager
• Work with the Customer Success Delivery Operations Manager to implement a Project Management Office designed to improve organizational performance, maintain standards for project management and establish a document repository, governance and coaching space for project managers
• Facilitate training for new hires and project managers

Customer Centric Consulting

• Manage 5+ enterprise accounts at CXO level and Executive Steering committees
• Serve as primary point of contact and develop strong customer relationships, establish strategy, project direction, Solution Architecture and business KPI achievement
• Develops long lasting relationships, customer referenceability ensuring maximized value of Legion with adoption and ROI goals
• Actively set and manage expectations for customers according to the defined scope of work, budget and timeline
• Advocate customer needs within Legion to to promote visibility and priority of critical requests and ensure a solid partnership in making hourly employee’s jobs good jobs

Consulting Practices

• Implement processes that support efficient execution of phases within the Legion value driven implementation methodology
• Collaborate with Customer Success Leadership to improve organizational performance, maintain standards for consulting and establish a document repository, governance and coaching space for consultants
• Review Legion configuration according to the solution blueprint and configuration knowledge transfers to Consultants
• Oversee  live customer training for areas such as train the trainer for administrators and store managers
• Oversee discussions and workshops with the customer
• Oversee configuration documents, tools and methodologies including but not limited to solution blueprint, enterprise configuration worksheet etc.

Product Expertise

• Product expert in core Legion modules with continued growth through release training
• Maintain core product expertise for end users and configuration
• Communicate upcoming release themes and dates to the customer
• Support technical teams with prioritizing bugs & enhancements

Commitment to One Another

• Engage happy people through mentoring, leading and management of an implementation team and relationships with Customer Success Managers
• Recognizes the need for quality work and produces quality work on the most important aspects of the job

Project Management

• Ensure projects are staffed properly for achieving key Milestones
• Improve implementation project margins
• Drives quality and on-time project artifacts that are maintained throughout the project lifecycle
• Manage multiple concurrent projects, leading all implementation project phases
• Ensure a smooth implementation and adoption of the Legion platform, providing a seamless journey and business results that drive customer success
• Manage resource allocations and project prioritization for the best use of scarce resources and project budget needs
• Manage the work delivered by the project team and ensure it meets Legion quality standards
• Create professional customer-facing presentations aligned with project activities
• Lead and facilitate discussions and workshops with the customer
• Oversee project management documents, tools and methodologies including but not limited to risk management, change management, scope management, success criteria
• Define, manage, and deliver on customer expectations throughout the implementation process
• Use Legion’s project management tools to create and update project plans, measure project performance and lead project meetings from the software
• Work with teams within Legion to ensure implementation timelines and support SLAs are met
• Advocate customer needs within Legion
• Understand, adapt and act within the customer’s organization and culture
• Own and manage project escalations
• Expert with compliance and labor laws and how they impact customers
• Works and supports others to help understand what is needed to improve understanding of our processes and policies

REQUIRED SKILLS AND QUALIFICATIONS

• 5 + years of workforce management leadership and consulting experience
• Familiarity with compliance and labor laws and how they impact customers
• HCM and / or Retail Industry experience
• Demonstrated success  leading teams through the full lifecycle of an implementation project from discovery through design and delivery
• Strong track record of staff planning, including resource capacity, project margin assessment, pipeline assessment and creation of business case for budget planning to ensure appropriate staffing levels are projected.

PREFERRED QUALIFICATIONS AND ATTRIBUTES

• Personal passion and fervor for industry-leading next-generation technology
• Project Manager Professional
• Professional in Human Resources

COMPENSATION & BENEFITS

Salary Range: Base Salary Range  $130,000 – $175,000 + Bonus + Stock Equity