Pre-sales Solution Architect (US) – Remote

his is a remote job for applicants in the US.

We’re looking for a Pre-sales Solution Architect to support the pre-sales and solution delivery process to help ensure the successful deployment of Rocket.Chat projects.

You will be responsible for providing in-depth technical and product expertise to the sales and partner organization and also our customers.

You will do so by leveraging success plans, product expertise, and a deep understanding of the customer’s business to provide confident, expert-driven leadership to your assigned customers.

Your skills 🎯

Mandatory:

• Proven experience in technical and pre-sales roles
• Experience with customer training and product presentations
• Experience in communicating with enterprise-level executives and decision-makers in general
• Be passionate about Sales and technology
• US Citizenship
• Strong verbal and written communications skills
• Proactive approach
• Being capable of handling in-depth technical discussions regarding software requirements, solution architecture, and deployment sizing & models.
• Availability to travel

Experience in some of the following:

• Systems installation, configuration, and administration of UNIX/Linux
• Containerization tools (Docker, Kubernetes)
• Programming in Javascript and other programming languages
• Working with databases relational/non-relational (prior MongoDB experience desirable)
• Cloud Platforms such as AWS, Azure or GCP
• Active Directory/LDAP

What you’ll do 🧑‍💻

• Serve as the technical subject matter expert throughout the sales process, owning and managing various pre-sales activities – including technical presentations, demonstrations, and proof of concept projects.
• Participate in infrastructure conversations to define appropriate system infrastructure needs based upon the customers technology landscape
• Help to drive deeper & wider into the account – identifying requirements for additional resources from other departments within the customer, customer alternatives (i.e. other means of handling their current requirements), and potential internal sponsors.
• Understand and document customer business & technical requirements, and use them to create value-based proposals, addressing business drivers and pain points – guiding the tech sales cycle towards a technical close and a business win.
• Interface with Product Management to relay market demands from prospects/customers.
• Install, support, and maintain solutions during Proof of Concept (POC) deployments
• Be responsible for delivering technical content for RFP responses;
• Build strong relationships with key contacts in the partner ecosystem. Work with Channel Sales team to build and strengthen relationships with partners; Oversee product and solutions training and enablement of the partner ecosystem so that they can be leveraged to help drive opportunities to technical close.