Practice Innovation Manager

The Practice Innovation team has a broad mandate to ensure we understand the needs and challenges of delivering excellent primary care, and that we help our customers achieve that through any means. We consider the customer implications of everything we do, particularly what each individual in the practice would need to do differently or change in behavior, to achieve the desired outcome. This multi-disciplinary team’s success is grounded in knowing the nuances and details that will make or break any implementation of a strategy or tactic.

Team members fully immerse themselves in knowing the operational details of our customers, collecting data, drawing insight from analysis, and then zooming out to develop compelling and synthesized recommendations. Taking strategy one step further, this team translates strategy into execution by rolling up their sleeves to drive activities and monitor ongoing impact once operationalized. Success is determined by the number of our customers delivering excellent primary care and being financially recognized for it.

This role requires excellent relationship management skills and attention to detail across multiple projects. Excellent meeting management and concise communication skills will be critical for keeping teams and senior leadership informed and aligned, and for facilitating problem-solving under tight deadlines and ensuring alignment with Elation’s experience vision.

Role and Responsibilities

• Own, advise, and execute programs to deliver against customers’ performance goals in value-based care programs.
• Develop workflows and engagement strategies to drive tool adoption and overall performance.
• Identify program requirements by interviewing stakeholders, analyzing operations, determining scope, managing deliverables, and documenting results;
• Partner closely with other cross-functional teams to drive strategic and operational alignment on tools that our customers’ need to achieve their performance goals.
• Proactively identify opportunities to strengthen and extend the Elation’s ability to support success in value-based care programs including Commercial, Medicare Advantage, and CMMI-based programs such as ACO and DCE models.

Professional Qualifications

• Excellent communication and relationship-building skills.
• Detail-oriented, data-driven individual with an analytical mindset.
• 4+ years of experience in a customer-facing product, strategy and operations, or management consulting role.
• Experience working with network groups, medical groups or risk-bearing entities, as well as knowledge of Medicare, Medicare Advantage, or Commercial programs.
• Has a track record of successfully achieving project goals with high-stakes cross-functional teams, whether as a consultant or at a company of any stage.
• Passion for understanding the “why” and “how” of a project from inception to launch to ongoing success.

Salary Range: $110,000-130,000