People Operations Manager

We’re looking for an amazing People Operations Manager who will support and strengthen the employee experience through a high level of empathy and action, ensuring a consistent and optimal remote work experience for our team as well as operational excellence for People Operations.  This role reports directly to the VP of People and will be responsible for creating, implementing and managing people programs, policies, and processes related to: onboarding, offboarding, systems, data, payroll, total rewards, benefits and leave administration, and compliance, in partnership with the VP of People.

About the Role

This role will:

• Oversee and support processes related to global onboarding, offboarding, benefit administration, and compliance for both employees and contractors
• Manage Kojo’s benefits program, including negotiating annual renewals, handling annual reporting, running open enrollment, and supporting employees
• Collaborate with Controller on payroll to ensure accurate processing of all internal changes
• Efficiently manage all leave of absence requests, ensuring compliance with company policies and regulations while maintaining clear communication with employees and relevant stakeholders
• Support the administration and tracking of the People Operation policies and programs
• Own annual reporting for the company, including ACA, EEO-C, 5500s as well as other annual reporting and compliance tasks
• Build trust with employees and provide a high quality employee experience by resolving issues promptly and responding to employee questions and concerns related to payroll, benefits, compensation, leaves, and other established or new processes
• Develop and maintain strong relationships with external vendors, such as insurance carriers, benefit providers, and third-party administrators

About You

What you’ve accomplished:

• 5+ years of progressive HR/ People Operations experience that includes developing and implementing people programs in a high-growth environment in the US and internationally
• Strong knowledge of global employment laws, regulations, benefits, and compliance requirements
• Operational expertise, proven track record of process improvement, documentation and systems integrations
• Strong analytical, organizational and facilitation skills
• Capable of managing, negotiating, and building effective relationships with vendors
• Successful track record of establishing credibility and trust amongst a remote workforce
• Practical knowledge of local and government policies related to leaves, ADA, wage & hour and other payroll policies
• Has experience working with benefits broker and negotiating benefits renewals

What you care about:

• Intentional Communication: You communicate directly and with compassion
• Passion: You care about the well-being and success of your teammates
• Impact: You prioritize rigorously and accomplish amazing amounts of important work
• Accountability: You are motivated by having the space to make your best judgments about what should be done and how to do it

The base salary is between $115,000-$140,000