Patient & Family Coordinator

As a Patient and Family Coordinator, you will play a pivotal role in delivering exceptional service to our patients and their families, ensuring they have seamless and timely access to the care they need. Your focus will be on providing high-quality support to patients enrolled at InStride and to their multidisciplinary care team. Core responsibilities include scheduling, liaising between patients and internal InStride teams, and completing administrative tasks for the clinical team. If you are passionate about mental health care, have strong attention to detail, and are dedicated to delivering exceptional service to patients, families, and clinical colleagues, this is the perfect role for you.

Responsibilities 

• Coordinating Patient Care: Working with patients and families to create their initial treatment schedules and adjust appointments as needed, using creative problem-solving to accommodate busy schedules.
• Patient and Family Support: Promptly, kindly, and thoroughly responding to inbound calls and emails to address patient and family questions or concerns.
• Supporting the Care Team: Managing administrative tasks to support the care team in providing high-quality care, including rescheduling, medical record requests, patient transitions, and other coordination activities.
• Delivering Outstanding Service: Building strong, supportive relationships with patients, families, and the care team to ensure a smooth and positive experience at every interaction.

What You Need to Succeed in the Role

• Experience in a customer service role, preferably where scheduling was part of the role.
• Experience in a patient-facing or provider-facing role with a proven ability to build relationships in a virtual setting.
• Excellent communication skills and strong attention to detail.
• Ability to complete tasks quickly and follow established workflows accurately and efficiently.
• Ability to adapt to a quickly-changing environment.
• Problem-solver with a proactive approach to identifying both root causes and potential solutions.
• Comfortable navigating multiple technology systems and tools at one time.

The starting annual salary for this role is $50,000. We maintain consistent starting salaries and salary bands to ensure our team members have a clear path for growth within their roles, allowing their compensation to increase as they gain experience at InStride.

Why Join Our Team

• Generous benefits package (401k with match, Flexible PTO, paid holidays, 4 week paid sabbatical, 12 week paid parental leave, health benefits starting on your first day, and more)
• Opportunity to join a mission-driven company that is changing the landscape of pediatric mental health treatment
• Ability to help hundreds of children and families access desperately-needed evidence-based care
• Opportunity to work with talented and experienced team members who have devoted their lives to solving this problem
• Fully virtual: work from the comfort of your home with periodic in-person retreats