Partner Manager, Direct Pay and Certified

Guild is hiring a Partner Manager, Direct Pay and Certified. This role will manage a high-volume portfolio of learning partners across the direct pay and Guild certified network, with a particular focus on building efficient account management practices and operational systems at scale.

This is a unique opportunity to have a tangible impact on a scaling business-critical team at Guild. We are looking for a “people person” who loves building relationships, solving problems, and getting stuff done.

As Partner Manager on the Learning Partnerships team, you will:

• Manage a high-volume account portfolio to align with Guild’s business objectives for the partnership type. Specifically, this role will own account management for:
  • Full portfolio of Guild’s 120+ Direct Payment Providers (DPP)
  • Set of Guild’s standard Certified Partners (likely ~5, with potential for more as we scale)
• Relationship Management:
  • Establish and manage relationships with main points of contact at key accounts in the portfolio
  • Respond to day-to-day inquiries and and needs across the rest of the portfolio via scalable solutions (e.g. management of the direct payment email address)
  • Manage the contract renewal process from start to end (e.g. driving internal process, facilitating external convos but not necessarily leading them) with support from manager
  • Own and keep updated all account data in salesforce and other internal systems
  • Adopt scalable account management practices and build efficient systems to communicate with and manage the portfolio of accounts
  • Own operational account management responsibilities such as billing and payments coordination and communication around employer catalog changes
• Cross-functional collaboration:
  • Collaborate with internal stakeholders to execute on account priorities and resolve escalations
  • Use internal tools (e.g. Asana, Confluence, Salesforce) to manage projects

You are a strong fit for this role if you have:

• Experience in client management, partner management, and/or program management, particularly with large-portfolios.
• Strong interpersonal skills: Ability to build and maintain positive relationships with partners internally and externally, experience with managing expectations, strong communications skills and an ability to balance stakeholder needs.
• Excellent problem-solving and project-management skills: Ability to understand a problem, ideate on potential solutions, build data-backed recommendations, engage with stakeholders on solutioning, and drive to resolution.
• Strong operational skills: An ability to see both the big picture and get deep into the details on projects.
• Excellent written and verbal communication skills: Ability to synthesize information into a coherent and data-driven narrative and present that narrative in a compelling way.
• Cross-functional leadership and execution: Proven ability to work cross-functionally to build alignment with colleagues across various functions and levels and engage them towards specific program outcomes.
• Learning attitude: Desire to learn, grow, and evolve within a fast-paced environment
• Something else? Wonderful, we’re curious to learn more about you!

Guild Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Additionally, we feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a base salary range of $90,000-$112,500 as well as company stock options.