Your North Star: Enroll patients as a frontline ambassador.

As an Outreach & Engagement Specialist, you will be responsible for making outbound calls to patients to enroll them into Pomelo Care services. You will also educate patients on Pomelo Care clinical and social resources available to them through their health plan. The ideal candidate will possess excellent verbal communication skills, empathy, and the ability to establish rapport with patients and families over the phone.

  • Conduct outbound calls and digital outreach (SMS, email) to patients to provide information and education about Pomelo Care services and resources.
  • Manage inbound calls from potential patients.
  • Achieve member enrollment goals as driven by company KPIs.
  • Support patients by answering their questions, addressing their concerns, and providing guidance on how Pomelo can support their needs.
  • Document all interactions and maintain timely, accurate records of patient outreach activities.
  • Collaborate internally and externally with healthcare providers, community organizations, and other stakeholders to ensure patients receive appropriate care and services.
  • Work with families to schedule appointments and follow-up care as needed.
  • Participate in training and development opportunities to stay current on healthcare trends and regulations.

Who you are

  • Excellent customer service and strong, empathetic communication skills.
  • Willing to work some nights and weekends.
  • Are internet-connected, able to work remotely.
  • Passionate about changing the current landscape of healthcare.
  • Strong organizational and time-management skills.
  • Ability to work independently and as part of a team.

Bonus points if you have any of the following

  • Experience working in a fast-paced and dynamic startup environment.
  • Experience in social work/community outreach.
  • Familiar working with people assigned to Medicaid health plans.
  • Ability to scope and tackle ambiguous problems.
  • Fluent in Spanish is a plus.

Why you should join our team

By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the patients we serve. And you’ll learn, grow, be challenged, and have fun with your team while doing it.

We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first. We also offer:

  • Competitive healthcare benefits
  • Generous and flexible vacation policy
  • Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)
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