Postman is looking for an accomplished Order Processing Associate to join our growing team. As part of the Revenue Operations team, you will be in a unique position to impact the future direction the company takes. This role enables the company to achieve its revenue, and cash flow targets by managing orders through review, booking and invoicing to accounts receivable.

You will work closely with the sales, renewals, customers, deal operations, finance operations and many other internal teams. Your goal will be to provide our sales team, and customers, prompt, and accurate service. You will strive to consistently meet or beat the established sales order processing targets.

 

 

What You’ll Do:

  • Work on 50+ tickets/week across Zendesk, Salesforce and JIRA within defined SLAs
  • Review purchase orders, quotes, order forms and MSA to ensure compliance with our order acceptance policy
  • Validate opportunity and contract information, flag and resolve any discrepancies
  • Process purchase orders into sales & renewal orders within communicated SLAs
  • Ensure all orders are invoiced and closed in the system within the defined fiscal deadlines
  • Assist in filling out vendor/supplier questionnaires
  • Review and maintain vendor/supplier portals
  • Participate in our 24/5 global coverage plan, provide holiday coverage and support month-end/quarter-end close cycles

About You:

  • 1-2 years sales order processing/management experience for a modern / SaaS product
  • High level understanding of enterprise software-as-a-service (SaaS) products
  • Understanding of SaaS billing, pricing & licensing and basic accounting
  • Understanding of purchase orders, order forms, deal desk processes etc.
  • Must be willing to provide coverage during major holidays
  • Must be willing to work extra hours, as needed, as the sales volumes increase during our month-end and quarter-end close cycles
  • Familiarity with support platforms like Zendesk, Jira, Salesforce and Confluence
  • Excellent customer-facing skills (internal and external customers)
  • Strong attention to details – for both financial and technical information

Important Note:

Please ensure to include a cover letter along with your application to give a more detailed view of your experience in order processing/management, your accomplishments and what you’ll bring to the table if you are hired.

Nice to Have:

  • Hands on experience with Zendesk, Salesforce, JIRA and Slack is a positive
  • Experience working for a Startup is a positive
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