Order Operations Specialist

Docker is a remote first company with employees across Europe, APAC and the Americas that simplifies the lives of developers who are making world-changing apps.  We raised our Series C funding in March 2022 for $105M at a $2.1B valuation. We continued to see exponential revenue growth last year.  Join us for a whale of a ride!

Responsibilities:

• Be a member of the Order Operations team that is focused on ensuring orders are closed won and booked in our systems per our company policies
• Offer quoting and general order operations support including working through system issues, providing guidance and answering general questions to the Revenue organization
• Assist with creating Revenue facing Order Operations enablement content to ensure the Revenue organization is up to date with requirements and processes
• Work with Finance and Accounting for non-standard booking issues and closely align on exceptions to the standard processes
• Support the Partner organization with the AWS or other Partner pricing, bids and deal registration processes
• Actively participate in documenting Order Operations process to identify manual activities that could be automated to reduce the amount of manual interventions and to speed up the overall booking processes

• Assist with developing standard Order Operations processes; identifying manual activities that could be automated to reduce the amount of manual interventions and to speed up the overall booking processes. Work directly with the SFDC/Business Applications team to implement system solutions aligned to automation.

• Continue to support manual clean up efforts in SFDC working closing with the Sales Operations team as the company evolves and scales beyond the current manually intensive approaches to keeping records and data clean in our systems
• Work on ad-hoc quarterly initiatives and OKRs that are focused on scaling out our operational processes

Requirements:

• 1-3 years of experience in an individual contributor role supporting a Revenue organization in Sales Operations, Order Operations or Revenue Operations
• The ability to thrive in a fully remote environment
• Experience with SFDC
• Acute attention to detail and the ability to closely follow policies and instructions
• Ability to work flexible hours around busy periods of month, quarter or year ends
• Comfortable working in an environment with a sense of urgency with ambitious work ethic – you love seeing the impacts of your work reflected in the success of your team
• Problem solver – ability to identify areas of improvement and need to be able to find solutions independently and effectively
• Can work well in team settings and help drive efficiency
• Both startup and publicly traded company experience preferred

What to expect in the first 30 days:

• You will be welcomed with a first-in-class onboarding experience that includes equipment setup, a sweet swag package, and a collaborative training program
• Meet your team and get to know everyone
• Participate in our Revenue Organization’s onboarding program where you will learn out products, GTM strategies and processes
• Meet key stakeholders including Deal Desk, Sales Leadership, Channel Leadership, Revenue Accounting, and Finance and begin to discover the areas of the business that need improvement
• Learn and analyze our current quoting process and learn our approaches; identify your high level vision for areas to target efficiency improvements
• Learn our booking processes and policies
• Begin to book orders and address ongoing issues

What to expect in the first 60 days:

• Learn about our CPQ and quoting processes
• Participate our Revenue support for quoting issues
• Learn about our marketplace bidding processes
• Work directly with key system vendors to improve our AWS Marketplace bidding processes

After 1 Year:

• You are an expert on our order operations team in the areas of quoting, vendor marketplaces and booking orders
• You are actively participating with key priorities that improve our processes and systems that are laying a foundation for Docker to scale