Overview of the Role

PagerDuty is looking for a highly motivated and technically savvy Order Management professional. We are looking for someone who can collaborate and communicate cross-functionally, who is detail-oriented and possesses strong interpersonal communication skills as you’ll be interacting with a variety of stakeholders within the company

How You Impact Our Vision

  • Review submitted contract and order forms for completeness, accuracy, and conformance to PagerDuty order acceptance policies.
  • Process orders and ensure clean bookings in compliance with company policy.
  • Manage all order entry activities for global operations, including customer order management and system input, order inquiries and follow-up, and customer contact/reporting
  • Manage daily visibility of order activity through Zuora system
  • Establish strong relationships with Sales, Sales Operations, Collections, Revenue Accounting, and other internal resources as appropriate.
  • Contribute ideas and innovations to improve upon existing systems, work processes and procedures.
  • Possess strong level of expertise in Salesforce.com Application
  • Resolve Order Management SFDC case tickets, track and drive approvals, and assist with reconciliation of transactions

About You

  • Proficient in Microsoft Excel
  • Strong analytical and strategic thinking skills
  • Self-starter and self-motivated
  • Ability to effectively multitask and prioritize in a dynamic environment
  • Attention to detail, follow through, excellent communication skills
  • High level of integrity and dependability with a strong sense of urgency and results-orientation
  • Ability to operate in a fast-paced environment with moderate supervision
  • Knowledge of ERP systems (Zuora Billing system preferred), MS Office (Excel, Word, PowerPoint),
  • Must have Salesforce (SFDC) experience

Minimum Qualifications

  • 3+ years of related field experience
  • 1 year of experience in high tech order management
  • Bachelor’s degree required
Job Overview
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