The Optimization Specialist is responsible for defining, delivering, and managing the lifecycle of an assigned digital transformation initiative. The Optimization Specialist recommends the strategic vision, discovery, and roadmap to maximize the customer and enterprise value provided by their initiative. This role collaborates with key stakeholders to maintain and execute an integrated communication plan to support awareness and adoption of an initiative.

Key Responsibilities:

• Participate in the development and execution of the holistic digital transformation strategy for the assigned initiative and ensure alignment with strategic goals and objectives

• Consider user feedback, market analytics, and data gathering to provide recommendations on decisions for the digital strategy

• Define the metrics, problem statements, user stories and business requirements for each opportunity to align with strategic priorities and expectations

• Define, guide, and manage approved KPIs to measure the success and to drive transparency into business outcomes and progress related to the overall digital transformation strategy

• Drive the defined priorities and definition of success, connecting with the business constantly throughout the product life cycle through implementation

• Engage in discovery and test & learn activities to quickly validate assumptions and digital direction

• Actively build strong relationships among teams and team members to ensure cooperation on project objectives

• Coordinate and collaborate with team members to ensure implementation success, and monitor/track performance of initiative post-implementation

• Make recommendations to leaders on redirection opportunities of efforts; leverage customer-centric thinking, discovery and research, rapid iteration and lean practices

• Actively participate in the triage of incidents to help classify the incidents into similar patterns (problems), understand the operational impact on the product, and facilitate a root cause remediation

Supervisory Responsibilities:

This job does not have supervisory duties.

Education and Experience:

• 4 year Bachelors Degree (Preferred)

• 5 or more years of experience (Preferred)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Functional Skills:

• Ability to build and establish relationships necessary to influence future delivery and roadmaps, and to communicate complex and innovative concepts to stakeholders to influence decision making and buy-in

• Ability to think strategically, properly prioritize multiple work streams to ensure the best business result(s), and to drive and own decision making

• Demonstrate an analytical mindset with critical thinking, problem solving, and ability to tell a story with data to influence decision making

• Utilize a systems-thinking mindset by demonstrating awareness and understanding of the whole and of how the parts within are interdependent

• Ability to work through ambiguity, looking for the broader picture, continuously improving, and asking questions

• Demonstrate adaptability, flexibility, innovation, risk taking, resilience, and ability to learn from experiences and setbacks

• Ability to initiate a culture of customer experience by gaining alignment from leadership down to frontline employees on a digital first transformation mindset

• Digital technology knowledge including Agile operating framework, RPA, ML, NLP, HiTL or AI is helpful


The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Compensation offered for this role is $84,500.00-$149,750.00 per year and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

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