Operations Support Coordinator

As an Operations Support Coordinator, you will be responsible for supporting the Clinical Relationship Management & Trial Access Partner teams in optimizing outreach and onboarding processes, managing data, and improving operational efficiency.

·       Manage and maintain processes to streamline operations

·       Support reporting of activities, performance metrics, & KPI’s

·       Manage and maintain accurate data and records.

·       Distribute and track Site Support Requests.

·       Distribute and track Contract Administration Requests.

·       Support distribution of Investigator Reimbursement activities.

·       Communicate effectively both internally and externally to resolve issues and drive Investigator Success and Trial Access Partner goals.

·       Coordinate and assist with meetings, presentations, and training sessions.

·       Handle administrative tasks related to outreach and onboarding operations.

·       Compose all Trial Access Partner Agreements, Service Requests and Invoicing.

·       Manage and route weekly Trial Access Partner Invoice activities to ensure invoicing is done correctly and timely.

·       Track Trial Access Partner Activities and compile data in a clear and concise format. Ensure adherence to regulatory requirements and company policies.

·       Work collaboratively across departments to support Investigator Success and Trial Access Partner operations as Care introduces enhancements to existing solutions and releases new products.

·       This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role.

3-5 years of business operations experience

Experience in the life sciences or healthcare domain.

A strong work ethic

Ability to dive into details and communicate at a high level.

Strong analytical and problem-solving abilities.

Strong organizational skills.

Ability to work collaboratively in a team-oriented environment.

Ability to quickly learn and master complex the internal technologies

Stellar communicator: you can seamlessly guide a conversation and

anticipate potential needs

A genuine love for clinical research

Tons of energy, passion, humor, compassion, and enthusiasm

Proficiency in CRM software, preferably SalesForce

B.A. or B.S. degree preferred

●      PTO/vacation days, sick days, holidays.

●      100% paid medical, dental, and vision Insurance. 75% for dependents.

●      HSA plan

●      Short-term disability, long-term disability, and life Insurance.

●      Culture of growth and equality

●      401k retirement plan