Operations Specialist – Notary Connect

• Performs tasks required to schedule notaries for in-person mobile notary signing appointments including managing communication between parties and updating order details to ensure each signing is completed successfully
• Resolves common issues that occur during the duration of a transaction and escalates when necessary
• Use independent thinking skills while reviewing orders to help prevent work-stopping problems
• Provide white-glove customer service to our customers using our order management dashboard
• Makes outbound phone calls when time sensitive situations arise
• Performs quality control activities to ensure that all signings reach the expected touchpoints and help prevent any issues during the lifecycle of an order
• Assists with post close quality reviews as needed and reports errors for resolution
• Provide helpful feedback regarding our product and processes
• Completes special projects as requested by their supervisor

Behaviors/Attributes for ADA and employee relations purposes: 

• Maintains regular and punctual attendance
• Works overtime as assigned
• Works cooperatively with others
• Works in a remote (quiet environment)
• Has a functioning high-speed internet connection
• Complies with all company policies and procedures
• Shows up to meetings on time, ready to listen & participate
• Manages a calendar/schedule and raises concerns to managers if there is a conflict

Minimum Qualifications:

• High school diploma required
• A minimum of 1-2 years of related customer service experience
• Strong written and verbal communication skills
• Ability to learn new computer system applications

Knowledge/Skills/Competencies:

• Empathetic & patient; has the ability to see things from others perspective, especially when problems arise
• Positive with a natural drive to help people, must be customer service oriented
• Curious and has a learning mindset; eager for feedback
• Ability to multitask, stay focused and self-manage in a fast paced environment

This is a remote role, please take note the working hours will be 10:30 am – 7:00 pm MST or 1:00 pm to 10:00 pm MST.

If you are located in NY, CA, WA or MA, the salary range for this role is $23.70 – $32.07 an hour.  For all other locations, the range is $18.80 – $25.43 an hour.  As a new hire, your starting salary will likely be between the 25th percentile and the midpoint of the range; however, all offers are based on the successful candidate’s experience and qualifications.