Operations Specialist

Snapdocs is a rapidly growing company that is disrupting the residential mortgage market, bringing scalable and sophisticated software to a pillar of the US economy that still relies on fax machines and manila envelopes. Today, 20% of real estate transactions are processed through our platform. Our products rely on carefully designed workflows, AI-based automations, and empathetic user experiences to deliver best-in-class customer experiences. We are backed by investors like Sequoia, Y Combinator, and F-Prime.

We are an innovative team. As we expand our product offering to serve more customers in more ways, we need to grow our team with smart, hungry, and curious people. That’s where you come in…

The Operations Specialist is responsible for providing product support and assisting with product transactions on mortgage closing documents to ensure a smooth experience for all Snapdocs users. A top notch Operations Specialist can work at a fast pace, is self motivated and is passionate about providing positive experiences for our customers.

Performs tasks in the document processing queue including: Classifications, Annotations, QC, eNotes, RON, and Post-Close QC
Raise questions, and resolve common issues that occur during the duration of transactions and escalates when necessary
Engage in 1:1s with their Supervisor bi-weekly
Engage in team meetings weekly
Assists with special projects as needed

Behaviors/Attributes for ADA and employee relations purposes:

Maintains regular and punctual attendance
Works overtime as assigned
Works cooperatively with others
Works in a remote (quiet environment)
Has a functioning high-speed internet connection
Complies with all company policies and procedures
Shows up to meetings on time, ready to listen & participate
Manages a calendar/schedule and raises concerns to managers if there is a conflict
Minimum Qualifications:

High school diploma required
Typically requires a minimum of 1-2 years of related customer service experience
Strong written and verbal communication skills
Ability to learn new computer system applications

Knowledge/Skills/Competencies:

Detail oriented
Ability to multitask, stay focused and self-manage in a fast paced environment where change is prevalent
Empathetic & patient; has the ability to see things from others perspective, especially when problems arise
Results oriented and self-motivated to consistently meet expectations in productivity and quality
Positive with a natural drive to help people, customer service experience is a bonus
Curious and has a learning mindset; eager for feedback
Thrives in a team environment

This is a remote role, please take note the working hours will be 10:30 am – 7:00 pm MST.

If you are located in NY, CA, WA or MA, the salary range for this role is $23.70 – $32.07 an hour. For all other locations, the range is $18.80 – $25.43 an hour. As a new hire, your starting salary will likely be between the 25th percentile and the midpoint of the range; however, all offers are based on the successful candidate’s experience and qualifications.