Rippling is looking for an Operations Analyst to onboard employees and ensure ongoing regulatory compliance with various federal, state and local agencies. This is an exciting opportunity to become a foundational member of our customer operations team. You’ll help design scalable processes to bring new customers into our platform, while working cross-functionally to minimize the operational burden through software automation. It’s a highly cross-functional role which impacts our sales and product teams.
What you will do
  • Execute tasks related to registering our customers for state and local taxes and workers compensation
  • Conduct filings and registrations with government agencies on behalf of customers and create how-to documentation
  • Review and process inbound communications related to insurance and regulatory tasks
  • Provide feedback on our internal systems and processes to improve our operations
  • Work with R&D to improve customer onboarding processes through automation
What you will need
  • 3+ years of experience in an operational role, such as payroll operations, regulatory operations, or support operations
  • Strong English communication skills (written and verbal)
  • Strong project management and organizational skills: high attention to detail with excellent work product, time management, and execution
  • Experience with Google Suite or Microsoft Office, especially Sheets/Excel, for data analysis and task organization; familiarity with JIRA/Confluence a plus
  • Ability to work U.S. hours (Pacific time zone – PST)
  • Flexibility with changing job duties and responsibilities
  • The pay range for this role is:

    60,000 – 92,000 USD per year (Tier 1)

    54,000 – 83,000 USD per year (Tier 2)

    51,000 – 79,000 USD per year (Tier 3)

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