Rippling is looking for an Operations Analyst to onboard employees and ensure ongoing regulatory compliance with various federal, state and local agencies. This is an exciting opportunity to become a foundational member of our customer operations team. You’ll help design scalable processes to bring new customers into our platform, while working cross-functionally to minimize the operational burden through software automation. It’s a highly cross-functional role which impacts our sales and product teams.
What you will do
- Execute tasks related to registering our customers for state and local taxes and workers compensation
- Conduct filings and registrations with government agencies on behalf of customers and create how-to documentation
- Review and process inbound communications related to insurance and regulatory tasks
- Provide feedback on our internal systems and processes to improve our operations
- Work with R&D to improve customer onboarding processes through automation
What you will need
- 3+ years of experience in an operational role, such as payroll operations, regulatory operations, or support operations
- Strong English communication skills (written and verbal)
- Strong project management and organizational skills: high attention to detail with excellent work product, time management, and execution
- Experience with Google Suite or Microsoft Office, especially Sheets/Excel, for data analysis and task organization; familiarity with JIRA/Confluence a plus
- Ability to work U.S. hours (Pacific time zone – PST)
- Flexibility with changing job duties and responsibilities
The pay range for this role is:
60,000 – 92,000 USD per year (Tier 1)
54,000 – 83,000 USD per year (Tier 2)
51,000 – 79,000 USD per year (Tier 3)
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