The Cash Customer Operations (CCO) Operational Risk Manager will support the CCO Operational Risk lead in the implementation of the Operational Risk Management (ORM) Program across CCO.  This role will be responsible for assisting in the development and driving the implementation of the following programs:

  1. Operational Risk Management (ORM) Framework and Risk and Control Taxonomy
  2. Risk and Control Activity Execution: Risk Identification, Risk Assessments, Risk and Control documentation and Control Testing

Reporting to the CCO Operational Risk Management Lead, the CCO Ops Risk Manager will do the following:

  1. Implement CCO ORM Program: 
    • Oversee the application of ORM and Risk & Control Taxonomy including supporting technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
    • Work in partnership with L&D to build repeatable training across CCO on framework education and implementation
    • Develop a roadmap and complete implementation for the framework across CCO
    • Keep abreast of industry standards and best practices and make changes to methodologies and processes as necessary
  2. Risk and Control Activity Execution
    • Maintain risk and control inventory across  CCO
    • Implement a methodology to conduct control testing across CCO, including independently assessing risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
    • Build a risk assessment methodology and integrate risk assessment further into operational decision making, partnering with other Cash departments as appropriate, such as Compliance and Audit.
    • Ensure strong connection and alignment with risk assessments team and consider results for the development of controls and proper risk mitigation actions.
    • Provide training, guidance and support on developing educational material over control documentation, maintenance, and control quality test validation to control owners.
    • Maintain strong communication with other groups, including other Compliance leaders.
  3. Other responsibilities include: 
    • Communicate to all stakeholders (including Senior Management) on a timely basis in a clear manner through structure and ad-hoc reporting and governance channels
    • Maintaining a culture of control, customer centricity and accountability by leading efforts to identify, anticipate and mitigate regulatory, repetitional, and operational risks.
    • Act as an agent for positive change with agility, adaptability, and flexibility. Embrace change and welcome different viewpoints to solve problems.
    • Support projects across the three lines of defense and with various lines of business (e.g. operations, data, technology, regulatory compliance, internal audit).
    • Acts as SME to senior stakeholders and /or other team members.
    • Provide support to the Operational Excellence Program on other initiatives, as needed.


  • 8+ years of experience in a compliance/risk/audit-related practice, including design controls and control systems.
  • 5+ years of experience designing and implementing systems of controls.
  • General understanding of relevant financial services regulation and supervisory expectations for large complex financial institutions
  • Experience in risk management, compliance, legal or other control-related functions in regulated industries, such as financial services, energy, technology, regulatory organization, public accounting, audit or consulting firm, or a combination thereof.
  • Experience in the area of control automation with experience standing up continuous monitoring within an organization.
  • Partner across the business in a way that demonstrates collective obligation on managing risk through appropriate controls
  • Strong judgmental and critical thinking skills
  • Detail oriented, with proven ability to challenge and identify opportunities within existing processes and business practices
  • Experience providing practical advice under pressure and prioritizing work.
  • Track record of managing internal relationships and demonstrated experience in leading sustained change and change management efforts
  • Experience contributing at both the strategic and tactical level, focused in collaboration and leading by influence.
  • Demonstrated ability to think strategically, analytically, and creatively problem solve
  • Continuous improvement mind-set – assess impact of actions and adjust as needed; simplify and standardize at every opportunity

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $135,200 – USD $202,800
Zone B: USD $125,800 – USD $188,600
Zone C: USD $119,000 – USD $178,400
Zone D: USD $108,200 – USD $162,200

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