We are the voice for our customers.  Our product team reviews our feedback, asks us for advice, and engages with our customers proactively.  We have a writer on our team who reviews what questions our customers are asking and improves our documentation, so the next customer doesn’t have to ask.  We also work closely with an engineering team focused on critical issues and our escalations, so we don’t have to worry about our customers being impacted by major bugs for a long time.
We’re 100% remote, and our operations are designed that way.  People work during the times that work for them.  You are not expected to be “on” at all times, and there are no points for responding quickly to every Slack you receive.
We don’t overpromise our customers. Since we’re open source, our customers can see what we’re doing in our Github repository and our roadmap is publicly available for our customers at all times.
Many companies use the word “success” to describe jobs that are really sales jobs or account management jobs with quotas. We are not about that. We’re exclusively here to make sure our open source users, our future customers who are currently on trials, and our current paying customers all get the appropriate help they need to be successful.
If you want to take part and have a voice in a truly growing business, believe that BI analytics should be easy to use and set-up, and that self-service analytics should be a real thing and not just some marketing jargon that people put on their websites, please apply!

Being an Open Source Community Advocate at Metabase would be a great fit for you if you:

    • Enjoy helping people and solving their problems
    • Have a strong technical background (minimum of 3 -5 years writing production code or administering systems)
    • Have experience with using data visualization or data analytics tools (bonus if you have experience using Metabase)
    • Have excellent written communication
    • Are comfortable being the face of Metabase during webinars or in-person events

You have expertise in at least one of:

    • Running Metabase on a variety of operating systems for multiple years
    • Strong background in networking and how web applications function
    • Managing servers (either physical, or Docker, or AWS/GCP/etc)
    • Managing databases and strong SQL skills

It’s not required, but a plus if you:

    • Are fluent in multiple languages (this is helpful as our users are world-wide)
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