Onboarding Strategist

Sendoso is seeking a highly ambitious individual who is equal parts creative and digitally savvy to manage the onboarding experience for Sendoso customers. The Onboarding Strategist is a customer-centric role that will set customers up for success on the Sendoso sending platform.  You will focus on getting customers accustomed to sending through Sendoso, understanding product capabilities, and delivering best practices. The ideal candidate has a history of success onboarding / implementing customers on SaaS platforms and providing an exceptional customer experience.

Who You Are:

• Customer oriented with a focus on quality
• Strong Project Management skills (PjM) – highly organized
• Ability to interact and collaborate with key stakeholders within customer organizations
• Excellent interpersonal skills, with the ability to communicate efficiently with individuals at all seniority levels
• Comfortable with presenting to clients, big and small, virtually and in person
• Ability to deliver results under pressure, work independently, and take ownership of assigned tasks while being able to pivot quickly
• Implementation of SaaS products required
• Strong technical acumen
• Ability to explain complex concepts simply

Your Typical Day:

• Educate, enable and nurture customers through the Sendoso onboarding experience
• Drive successful activation and adoption of a company’s senders
• Drive spend on the platform with your customers
• Implement and encourage integrations with our partner products
• Understand and explain how features within the platform relate to customer needs
• Build trusted relationships with key stakeholders within customer organizations to drive successful outcomes

Your Experience:

• Experience (3+ Years) Onboarding role at a SaaS company
• Proven track record of working with customers on deployment, adoption, and projects
• Proven track record of meeting or exceeding performance on onboarding / implementation goals
• Excel in working across multiple teams/departments
• Experience with Salesforce

Bonus Points:

• You have sales or marketing or B2B experience!
• You have deep experience in project management

What We Believe: 

• One Team – Everyone belongs here, and whether it’s your first day or you’re the CEO, your voice and ideas matter to us. By embracing the “One Team* core value, we can harness the power of collaboration to drive innovation, overcome challenges, and achieve outstanding results.
• Fuel Potential – Providing individuals with the necessary tools, resources, and support to enable their success and uplift their potential. We empower our team and lift them to higher levels of achievement, both personal and professional.
• Real Connections – It’s a cluttered, digital world out there, but our connections are real. Personal connections matter, and we want to build real connections with our peers and customers.
• Unboxed Thinking – We encourage our team to think creatively and approach challenges from fresh perspectives. We believe that by encouraging and supporting diverse ideas, we can uncover innovative/groundbreaking solutions and deliver an exceptional product and experience.
• Customer Centric – We understand that our success depends on our customers’ success, and we are dedicated to giving every customer that wow moment at every touchpoint. At the end of the day, our customers’ satisfaction and happiness are our ultimate measures of success.

What You’ll Love:

• Comprehensive Medical Plans plans – we’ve got you covered!
• Take-What-You-Need Time Off
• Vacation Bonuses 2X/Year
• 401K Plan
• FSA Plan
• Free General Medical & Mental Health care via Healthjoy
• Volunteer Time Off
• Birthday Time Off
• Generous parental leave benefits for both birthing and non-birthing parents
• Access to Employee Assistance Programs (EAPs)
• Fitness discounts through ClassPass
• End-to-end family planning discounts through KindBody
• Discounted pet insurance through Pin Paws
• Free and discounted legal benefits through Rocket Lawyer
• Financial wellness benefits through Morgan Stanley