The Revenue Core team is responsible for all centralized functions within the revenue team, including marketing, operations, implementation planning, conversions and payroll integrations. As Onboarding Connections Specialist, you will be responsible for overseeing the client’s first 401(k) contribution. You’re the right fit for this role if you are passionate about customers, have grit, thrive on problem-solving, and default to action. And finally, as we go 24,791 mph, you should be comfortable with change.

What you get to do every day

  • Be the main point of contact for clients, responsible for helping them establish technical integrations with 100+ payroll providers
  • Develop an in-depth understanding of payroll provider systems and interrogate incoming payroll data for accuracy and completeness
  • Use problem-solving and decision-making skills to navigate technical issues which impact the flow of data between the client, Human Interest, and the payroll partner
  • Accurately evaluate data discrepancies and work independently to make appropriate adjustments, with the understanding that they impact our clients and millions of dollars in assets under management
  • Assist in drafting procedures detailing the flow of payroll-related information, while demonstrating an understanding of SEC, DOL, and IRS regulations that impact our business
  • Investigate technology issues, identify root causes, and work with various departments to develop and implement solutions
  • Independently guide clients through data analysis and assist with their data transmission efforts
  • Communicate professionally to both internal and external clients while focusing on needs-driven solutions
  • Identify areas for process improvement and assist in leading projects which may broadly impact our business

What you bring to the role

  • 3+ years in a role that demonstrates troubleshooting and problem-solving skills
  • At least 1 year of customer service experience and strong verbal and written communication skills
  • A strong work ethic and proven ability to work independently and manage a project plan
  • A passion for process improvement and a demonstrated ability to lead change effectively
  • Experience working with retirement plans or payroll providers, and a general understanding of the laws and regulations which govern the industry
  • A  desire for learning new programs, systems, and expanding your knowledge about the retirement industry and our product
  • A strong focus on quality
  • Strong PC skills, including experience working with G-Suite products
  • Ability to easily adapt to various client systems and user interfaces and troubleshoot software issues as they arise

 

Why you will love working at Human Interest

Mission – Highly collaborative startup dedicated to supporting employee engagement and growth. It’s an opportunity to help solve one of the biggest unsolved problems in America: saving for retirement.

Culture  Our operating principles define how we come together as a team to do our work. They reflect Human Interest’s unique view on what’s important and what’s right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest.

  • Customer obsession
  • Long-term orientation
  • Autonomous and accountable teams
  • An escalating bar for talent and performance
  • Fundamental optimism

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Compensation – The hourly range target for the role seniority described in this job description is $28.85 – $30.77 per hour. Final offer amounts depend on multiple factors including candidate experience and expertise, compensation/equity mix, and market data. This position may also be eligible for additional incentives such as equity awards, short-term incentives, or sales compensation.

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