Mortgage Disclosure Analyst

As a Post-Closing Closing Disclosure (CD) Specialist, you will have a direct impact on the customer experience by reconciling and finalizing Closing Disclosures after funding. Your attention to detail and commitment to compliance will ensure each customer receives an exact record of their mortgage transaction, while helping Zillow maintain the highest standards of accuracy and regulatory adherence.

You Will Get To

• Develop a thorough understanding of our Loan Origination System (LOS) and related processes
• Review and verify the accuracy and data integrity required for issuing Closing Disclosures and Loan Estimates
• Maintain detailed records of communications and actions in the loan file’s conversation log
• Ensure timely completion and delivery of loan disclosures, meeting all regulatory deadlines
• Deliver mortgage loan disclosures securely and accurately
• Uphold confidentiality and privacy of customer and employee information
• Adapt to changing timelines and deadlines, including working overtime as needed
• Collaborate with team members to continuously improve the closing process

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $19.80 – $29.80 hourly. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $18.90 – $28.30 hourly. The base pay range is specific to these locations and may not be applicable to other locations.

Actual amounts will vary depending on experience, performance and location.

Who you are

• Experienced in mortgage compliance regulations for conventional, FHA, USDA, and VA loan programs
• Familiar with Loan Origination Systems (LOS), with Encompass experience strongly preferred
• Proficient in Microsoft Office and related technology tools
• Able to self-direct, multi-task, and thrive in a fast-paced environment
• Possess excellent oral and written communication skills with a strong customer service orientation
• Demonstrate strong analytical and problem-solving abilities
• Hold a high school diploma or equivalent