We are looking for a Merchant Success Manager to join our team to engage with our merchants in our New Verticals business. Our New Verticals team is focused on growing and supporting merchants in DoorDash’s newest categories, including alcohol and flowers. You’ll join a team of experienced account managers who have excelled in the art of ensuring positive merchant experience, while also driving incremental revenue. As a Merchant Success Manager, you’ll become a builder as you join a team trailblazing a new path. You will work cross-functionally with other teams and build plans that will ladder into an overall operating model for success support of this segment of the business.

You will report into the New Verticals Manager where you’ll have direct access to grow your career to the next level. We expect this role to be flexible in terms of time spent remote and in-office with the ability to travel as needed for in-person collaboration through training, offsites, team-building events, and other business related necessity.

You’re excited about this opportunity because you will…

• Build a new component of our Post Sales team, focusing on supporting non-restaurant partners
• Deliver quarterly business reviews that highlight key wins and opportunities
• Mitigate instances of churn, while identifying and supporting new store expansions
• Communicate with partners via phone and email in support of business objectives
• Advocate internally for how to best solve our merchant’s objectives

We’re excited about you because… 

• You have 2+ years of experience in sales, customer success, or account management
• You have 1+ years of experience in client-facing roles focused on increasing customer satisfaction, retention, and/or product adoption
• You have experience using Salesforce or similar CRM tools
• You enjoy building from scratch, with the mindset of being an owner in whatever you do
• You have a demonstrated track record of empathizing customer needs and adapting to meet their unique goals

Applications for this position are accepted on an ongoing basis