Calibrate is looking for positive, energetic, and experienced member-centric support representatives to deliver exceptional care to our valued members through multiple channels.  In this role you will be responsible for completing tasks and resolving member inquiries to deliver an excellent experience, while helping our members achieve their desired outcomes.

KEY RESPONSIBILITIES

  • Support Calibrate members in a variety of areas such as responding to general program inquiries, verifying member information, processing account updates, and investigating insurance coverage
  • Leverage strong computer skills and the ability to navigate through multiple systems to research information quickly
  • Provide accurate, valid and complete information by using the right methods/tools
  • Respond to inquiries from members in a timely, professional, and empathetic manner; follow-up to ensure resolution
  • Ensure quality member experiences are consistently delivered following all local, state, and federal guidelines
  • Share member feedback and information with team leaders in order to continuously improve and evolve the member experience
  • Take the extra mile to support, engage, and retain members
  • Serve as a proud brand ambassador for Calibrate, consistently championing our core values

BACKGROUND AND EXPERIENCE

  • A self-starter – ability to hold yourself accountable in a remote working environment
  • Patient, personable, and kind — in writing, in person, on the phone, or on video
  • A quick learner and comfortable using a variety of applications and software, which will include practice management systems, electronic health records, and related software; must be knowledgeable in Microsoft Office, Gmail, Google Drive, and Slack and have familiarity with CRM systems and practices
  • Flexible and organized; flexibility to support change and organization to follow through
  • Ability to multitask, prioritize, and manage time effectively
  • Creative problem-solver
  • Excellent communication and presentation skills
  • Strong multi-tasker
  • Previous experience in hospitality, member services, or customer support, ideally at an early-stage startup
  • Impeccable attention to detail
  • Enjoys working both independently and collaboratively as part of a team
  • Proven track record of over-achieving performance metrics

BENEFITS

At Calibrate, we’re committed to our vision of putting our members and our teammates in control of their health. Some of our benefits include:

  • Generous paid time off, including an all-company holiday over Thanksgiving week
  • Calibrate-funded health benefits (medical, dental, vision) – starting at zero cost to you
  • One Medical membership and Teladoc virtual care
  • Fertility, gynecology, and wellness services through Kindbody
  • Therapy on your time with a free year of Talkspace membership
  • Health advocacy and assistance services through Health Advocate
  • Commuter benefits, ClassPass memberships, and gym memberships for post-pandemic life
  • Remote team with a headquarters in NYC
  • Competitive Paid Parental Leave for parents
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