About Varsity Tutors:

Varsity Tutors, a Nerdy Company, is the leading direct-to-consumer platform for live online learning benefiting both learners and experts. We have built a comprehensive online learning destination that enables the delivery of scaled high-quality live expertise for learners of all ages across thousands of subjects and multiple learning formats through the application of technology and AI. We’ve raised $107M million in venture capital from TCV, Learn Capital, and the Chan Zuckerberg Initiative. We also recently announced that Nerdy, the parent company of Varsity Tutors, plans to go public via a SPAC with TPG Pace Tech Opportunities later this year, with a $1.7 billion market valuation.

Qualifications:

  • Bachelor’s degree in a related field or equivalent experience.

  • 2+ years of experience working with data to make strategic decisions.

  • Ability to summarize large fields of data, present, and visualize this information in a compelling, digestible fashion.

  • Analytical and quantitative skills; experience using data and metrics to test theories, confirm assumptions, and measure success.

  • Ability to effectively communicate data and information to senior management.

  • Comfortable diving deep into very large fields of data.

  • Deep understanding of Excel and Google Sheets.

  • Deep and abiding love for figuring out how things work, then relentlessly testing and optimizing to drive desired outcomes.

  • Proven ability to identify, analyze, and solve ambiguous problems with extreme attention to detail.

  • Proactive, resourceful, and self-directed.

  • Experience managing and driving multiple complex projects and competing priorities simultaneously.

  • Exceptional problem-solving, decision-making, and written communication skills.

  • Thrives in a high-energy, fast-paced environment where tactical and strategic initiatives are driven in parallel.

  • Experience with SQL is a plus

  • Bonus points for experience with continuous improvement analysis and activities.

Responsibilities:

  • Gather data, analyze, and communicate results. Pivot or shift approaches when necessary in response to what you learn.

  • Generate reports at both high (summary) and low (verbose deep-dive) level. Clear presentation and communication of data and highlights is key.

  • Understand current refund reasons data

  • Analyze factors correlated to client refund rates

  • Coordinate with operations analyst to establish weekly & monthly reporting cadence

  • Understand the needs of our clients and work to better our process for assignments, client care, and client experience to decrease refunds

  • Work with other market operations analysts/leaders to discuss findings, research new ideas, and communicate relevant information for improvement from audits

Benefits/Culture:

  • Healthcare Plans (Medical, Dental, Vision, Life)

  • 401k Company Plan

  • Remote Position, fully work from home (or wherever you like!)

  • PTO plus a floating holiday

  • Paid VTO (“volunteer time off” to do community service/charity work)

  • 52 hours of Free Learning Sessions per year for you or immediate families members and free access to our Virtual School Day classes and School@Home program

  • Once in a lifetime opportunity to help revolutionize how the world learns!

  • Fun, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture

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