In this role, you’ll lead a team providing an exceptional customer experience for every Kojo user to ensure clear and prompt realization of product value. You’ll drive implementation excellence and improve upon the Kojo experience.

 

This role will include:

  • Owning the processes and playbooks that drive the onboarding, implementation, and training of Kojo customers
  • Providing direct, hands-on oversight of customer engagements by developing project plans and schedules and leading a high-performing team of Onboarding Customer Success Managers
  • Understanding, delivering, and continuously improving upon the Kojo methodology for driving successful customer implementations
  • Managing the paid services business: researching and developing new paid services offerings to meet the needs of the market and to optimize the satisfaction and retention of Kojo customers
  • Coordinating and communicating the customer onboarding strategy and offerings with sales, customer success, product teams and other stakeholders
  • Building strong cross-functional relationships with Kojo Product and Engineering to help surface and collaboratively solve common implementation barriers
  • Maintaining reporting on utilization, revenue, team capacity, volume of project work, and future needs to inform the strategic direction of the department

     

About You

A savvy implementation or professional services leader with people management experience and passion for driving successful customer outcomes will thrive in this role! If this is you, apply with us!

 

What you’ve accomplished:

  • Minimum 2+ years of demonstrated management and leadership experience, preferably in a SaaS Professional Services environment
  • Minimum 5+ years of ERP software implementation experience, preferably in the construction, manufacturing or industrial sector
  • Passion about delivering exceptional customer experiences and driving change and innovation
  • Excellent organizational and project management skills, and a knack for removing customer blockers or barriers to achieve project success
  • Strong written and verbal communication and presentation skills
  • Experience directly leading customer engagements, and a willingness to travel to meet with customers occasionally in this role

What you care about:

  • Accountability: You establish clear next steps and do what you say you’ll do, and hold others accountable to meeting their commitments
  • Growth: You are excited by problems because they’re opportunities for improvement
  • Customer Obsession: You understand that driving success for our customers leads to success in our business

     

This role is remote for candidates in the US. The salary range for this role is between $125,000 and $160,000 inclusive of both base salary and variable compensation, base salary is commensurate with experience. The role requires minimal/occasional travel (~2-3x quarterly). See details about compensation ranges below.

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