As a Manager of Client Strategy, you will lead and coach a team of Client Strategists. You will ensure that your team is engaged, empowered, and hitting and exceeding goals. As a Manager on the team, you will help develop our customer success vision and strategy. You’ll work cross-functionally with other key leaders to define our full customer lifecycle and create a seamless and amazing experience for our customers.

All positions at Postscript are fully remote.

Primary duties

  • Build and lead a highly engaged, high-performing team that regularly exercises good judgment and decision making. Create a strong sense of accountability to customers and each other.
  • Foster an environment for Client Strategists to write best-in-class creative campaigns and list growth strategies for their merchants.
  • Develop plans for team members’ continued career growth and have regular coaching and feedback sessions
  • Develop and implement effective, repeatable processes and playbooks for your team.
  • Develop and implement regular reporting cadence on Plus metrics and team performance.
  • Create effective Plus programs that directly impact company goals, such as expansion revenue targets.
  • Design creative and new ways to engage customers and maximize our customer’s subscriber LTV.
  • Own escalated customer issues. Problem solve and resolve difficult issues in a way that strongly exhibits our core values and customer philosophy.
  • Strategize with customers on marketing strategies to drive growth. Build strong relationships and brand loyalty with our customers
  • Identify opportunities to continuously improve our customers Subscriber LTV
  • Maintain an expert level understanding of the Postscript product, along with larger e-commerce & marketing knowledge

Requirements

  •  2-4 years experience leading a high-performing CS team or Agency serving as a coach, mentor, or manager
  • Demonstrated experience coaching and mentoring
  • Demonstrated history of strong team performance, preferably in high growth environments
  • Demonstrated ability to collaborate cross-functionally to improve processes
  • Strong process-orientation and ability to drive a consistent and repeatable experience Strong analytical skills, with a data-driven, metrics-oriented mindset
  • Demonstrated passion for e-commerce businesses and entrepreneurship

What You’ll Love About Us

  • High growth startup – plenty of room for you to directly impact the company and grow your career!
  • Fully remote culture – work from home (or wherever!)
  • Fun – We’re passionate and enjoy what we do
  • Competitive compensation and opportunity for equity
  • Flexible paid time off
  • Health, dental, vision insurance
  • Other great perks, such as home office stipend
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