Manager of Business Operations

Instacart’s Business Operations (BizOps) team moves quickly to set direction for our organization and solve Instacart’s toughest cross-functional problems. This is a rare opportunity to impact a fast-growing, high-potential startup, with high visibility into Instacart’s Marketing, Product, Data Science, and Finance teams.

This particular job opening will focus on the Marketing function at Instacart.  You will be the primary point of contact for our leadership team on critical questions related to Marketing strategy and performance.  You will need to solve for multiple strategic priorities (i.e. growth, profitability) and consider various stakeholders (customers, shoppers, advertisers, and retailers). Each week will bring you a new set of projects and challenges, where success is measured by data-driven outcomes — you will have the satisfaction of seeing the results of your work and earning the gratitude of your peers while growing your career and learning the ins-and-outs of a cutting-edge tech startup.

You are the perfect mix of analytical, technical, and operational. You will collect, sanitize, analyze, and synthesize data; apply critical thinking & communications skills to make actionable recommendations; and drive those recommendations to execution. You are a clear, confident communicator who loves taking a complicated problem, decomposing it, and building a compelling business case.

ABOUT THE JOB

• Lead critical cross-functional initiatives for BizOps with a focus on Marketing, with the goal of driving strategic growth opportunities and operational improvements
• Design sustainable solutions, while persuading and aligning various stakeholders during change management initiatives of your own, turning your strategic recommendations into reality
• Develop a rigorous and detailed understanding of the P&L across multiple dimensions to understand critical revenue drivers and develop insights
• Conduct quantitative research and analysis requiring complex data retrieval that results in compelling recommendations for our senior leadership team
• Work with our Marketing team to analyze to Marketing channel and campaign performance and proactively recommend improvements to drive business outcomes
• Identify and triage key questions, issues, and roadblocks facing the company using your business acumen and experience
• Serve as the primary cross-functional liaison between Instacart’s Marketing, Product, Data Science, and Finance teams
• Manage a team of high performing Associates and Senior Associates, fostering a culture of excellence

ABOUT YOU

• 5 to 7  years of work experience in a relevant field with demonstrated cross-functional and collaborative project or team management experience, and a track record of leveraging data for business impact. This is a great opportunity for those with experience in Consulting, Banking, Private Equity, Corporate Strategy, or similar roles. Experience with Marketing considered a plus
• Advanced SQL and/or data visualization tools experience required
• Ability to deep dive into data, identify and quantify opportunities, and design creative and sustainable solutions
• A self-starter with the ability to quickly respond to problems independently and proactively address conflicting stakeholder requirements to achieve creative compromise
• Polished communication skills and comfort working with internal and external stakeholders including senior leadership
• Proven track record of designing and implementing process improvement projects and improving business metrics in a resource-constrained environment
• Ability to identify and develop business cases for strategic growth opportunities and operational improvements and seamlessly executing projects from proposal to implementation
• A self-starter with the ability to quickly respond to problems independently and consider all stakeholder needs

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