We’re seeking a collaborative, operationally-minded Implementation Manager to help lead a team of people who stand up and launch new markets and market expansions in partnership with Cityblock’s commercial partners. This is a “player-coach” role, with direct people management responsibilities for a stellar team of implementation associates. In this role, you’ll be a key player in stewarding Cityblock’s implementation methodology, building capabilities to achieve scale as we grow to new geographies. The ideal candidate will drive work across multiple markets using strategic frameworks to guide Cityblock to scale up in a cost-effective and efficient manner. This is a unique opportunity to launch deeply impactful clinical partnerships, aligning external partners with internal teams to lead change in the healthcare industry and to provide better healthcare outcomes for those who need it most.

If you like solving hard problems, have deep implementation experience in health care settings, are excited about joining an organization that will drive significant change in the healthcare industry, and are an amazing teammate, then we want to hear from you!

You will:

  • Oversees Implementation Associates from a direct reporting perspective, providing mentoring, coaching, feedback and performance conversations
  • Direct and design, with input from other leaders, the structure and assignment of project managers for each new market
  • Own independent implementations with other prospective partners, working with local market leadership, growth, and implementation teams
  • Day-to-day ownership of external communications for implementation with partner, including messaging and identification of areas of escalation, driving to solutions with external partners
  • Provide strategic direction on construction of implementation deliverables, internal and external and brings parties together on misalignments, driving to action/decision
  • Ensure the is working towards key objectives for each new market, using the implementation tools effectively, escalating risks and pushing teams to grow and learn
  • Manage the multi/dotted team approach in each implementation, ensuring teams have clear lines of responsibility via RACI, and hold teams accountable for task completion at an individual, workstream and project level
  • Provide proactive communication on risk items and identification of risk mitigation strategies to improve implementation framework
  • Maintain clarity on implementation framework for multiple implementations at one time, identifying opportunities for improvement that are present in more than one implementation project
  • Work alongside the Implementation Leader and Real Estate team to stand up and launch Cityblock Neighborhood Hubs (clinics) in new markets, a responsibility that will span multiple markets and strategic partners
  • Under supervision, directly interface with leaders within strategic partners (e.g., health plans, health systems, and community based organizations) who are responsible for implementing capabilities to support a collaboration with Cityblock, while maintaining excellent client satisfaction
  • Develop a deep understanding of local Medicaid and federal Medicare Advantage program components with respect to how value-based providers drive performance for Medicaid and Medicare Advantage health plans
  • Prioritize resources to optimize implementations across strategic partners and markets
  • Motivate the teams to deliver exceptional work via the development of a team-based collaborative environment, embodying Cityblock’s culture and values
  • Partner with the Clinical, Product, Operations, and People teams to identify and drive improvements in the overall operating model
  • Lead or manage special, non-implementation, strategic projects, as assigned by leadership
  • You can expect approximately 25% travel in this role (post COVID)

Requirements for the Role:

  • 4+ years of healthcare consulting or similar management experience, with implementation and/or program work stream lead responsibilities
  • General operations experience within health plans, particularly health plans with Medicaid / Duals business lines and advanced value-based care contracting relationships
  • General operations experience within health systems or clinics, particularly in operating outpatient clinics or serving in a population health management role
  • General operations experience with EHRs/EMRs, population health management vendors, and other widely-adopted platforms within the healthcare industry
  • Experience laterally managing several different teams at the same time
  • A reputation for delivering excellent client service and managing senior level stakeholders’ expectations
  • Ability to engage, inspire, and build credibility and trust with your teams and with executive clients
  • Exceptional oral and written communication skills
  • Bachelor’s degree required

 

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for: health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The expected salary range for this position is $83,600 to $147,500. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.

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