Manager, Enrollment Operations

Job Description SUMMARY: The Manager for Enrollment Operations is a high-performing leader responsible for a dynamic team of Private/Public Enrollment Teams and Supervisors in our remote call/contact center environment. This role is pivotal in ensuring the smooth operational and strategic growth of our enrollment processes. The ideal candidate will have a deep understanding of both private and public enrollment options, excellent leadership skills, dedicated to the development and growth of employees, fostering a supportive and empowering work environment and a focus on operational efficiencies. This high-performing, data-driven, and results-oriented individual will drive the success of our private/public/document processing enrollment initiatives and support the business’s goals and needs. This position is a remote, work-from-home role and open to residents of the US 50 states, D.C. ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties. Oversee private/public new acquisitions and operations to ensure seamless enrollment and optimal performance. Provide training and support to team members to enhance their skills and performance. Monitor and analyze enrollment data to identify trends and opportunities for improvement. Manage changes and updates to Enrollment Operations as needed. Work with senior management to plan, forecast, implement, and track departmental goals. Assist in developing business plans and ensure the department meets or exceeds budget targets. Conduct annual performance reviews and identify team members for advancement, initiate training programs for career progression. Manage the onboarding process for new hires working with outside vendors. Manage specific school relationships and communicate effectively with the internal team. Maintain comprehensive knowledge of K12 products and ensure all pertinent information is cascaded to direct reports. Serve as a subject matter expert (SME) on key information. Continuously enhance sales skills and share knowledge with the team. Stay informed about industry trends, competitors, and products, and convey this intelligence to the team. Supervisory Responsibilities: Directly supervises three (5) to six (9) Full-time Equivalent (FTE) regular employees and/or contractors. Responsibilities include interviewing, hiring, training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. MINIMUM REQUIRED QUALIFICATIONS: Bachelors degree AND Five (5) years of management experience in a high-volume, hands-on call center OR Equivalent combination of education and experience Additional Requirements: Formal, specialized, job-related training. An ability to create, modify, alter, and/or adapt existing procedures or methods to meet changing situations or conditions within the overall framework of operating guidelines, principles, or organizational requirements. Capability to decide the time, place, and sequence of operations of a process, system, or organization and the need for revision of goals, policies, or procedures based on analysis of data and situations. Skilled application of detailed knowledge of company business processes, products, and people. Generally, advancement to this level occurs by obtaining advanced knowledge of practices and procedures and by increasing independence and decreasing the need for supervision. Certificates and Licenses: None required. OTHER REQUIRED QUALIFICATIONS: Ability to effectively manage competing priorities in a deadline driven atmosphere, and demonstrate resilience Strong written and oral communication skills Excellent interpersonal skills with the ability to develop positive working relationships and work cross departmentally Strong record of achievement in terms of performance to goals/key success metrics Strong leadership skills with proven ability to hire, train, develop, coach and motivate a team of tele sales/service professionals Experience with Salesforce.com Strong analytical and reporting skills Strong time management, organizational and project management skills Ability to demonstrate and foster positive morale and strong work ethic Intermediate advance skills in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.); Web proficiency Ability to utilize various tools for communication effectively including conferencing tools: Zoom and Skype Ability to travel 10% of the time (minimal if any e.g. team building events) Ability to clear the required background check DESIRED QUALIFICATIONS: Management experience Customer support/service experience Online education or institutional experience WORK ENVIRONMENT: The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This position is virtual and open to residents of the 50 states, D.C. The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is at-will as governed by the law of the state where the employee works. It is further understood that the at-will nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. COMPENSATION & BENEFITS: Stride, Inc. considers a persons education, experience, and qualifications, as well as the positions work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employees salary level. Salaries will differ based on these factors, the positions level and expected contribution, and the employees benefits elections. Offers will typically be in the bottom half of the range. We anticipate the salary range to be $77,849.00 – $101,204.00. Eligible employees may receive a bonus. This salary is not guaranteed, as an individuals compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off. Job Type Regular The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is at-will as governed by the law of the state where the employee works. It is further understood that the at-will nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting stridecareers@k12.com. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more than 20 years, Stride, Inc. has transformed the teaching and learning experience for millions of people by providing innovative, high-quality, tech-enabled education solutions, curriculum, and programs. Stride serves learners of all ages in all 50 states and more than 100 countries. At Stride, learning is essential. It is the foundation of the human experience and we are proud of our commitment to powering learning, no matter what stage of life you are in. For more than 20 years, weve worked to challenge the idea of one-size-fits-all education and provide personalized, online, lifelong learning at every step of the journey. Above all else, we believe in serving the communities we live in and creating space for all voices therein.