Manager, Cruise Strategy

We’re looking for an experienced Manager of Cruise Strategy to support account ownership and relationship management. The successful candidate will apply analytical skills, and business judgment to refine and execute against strategic priorities, deliver operational excellence and promote new product innovation and growth. This person will take ownership of projects and initiatives, carefully managing business requirements. The candidate must be able to execute on Upgrade’s unique capabilities to customized payment and marketing solutions. The ideal candidate will be able to build meaningful relationships with key people at varying levels within mid- and large cruise line accounts as well as their business partners.

What You’ll Do: 

• Build strong, long-lasting relationships across all levels with large enterprise level clients, initially focusing on the cruise travel sector
• Plan, implement and manage highly strategic commercial activities and pipeline to short and long term business goals and annual revenue targets
• Manage multifaceted, high-profile accounts, delivering against internal and external KPIs to ensure long-term partnership growth
• Work closely with the teams to lead & attend meetings to monitor, troubleshoot, collaborate to solve issues, and communicate impacts/progress to internal/external stakeholders
• Prepare and deliver regular sales reports, forecasts, detailed sales/ product decks and performance analyses to clients and senior management
• Synthesize data such as performance metrics, credit metrics, and overall feedback to make effective recommendations
• Utilize your excellent organizational and time management skills to ensure projects remain on schedule

What We Look For:

• 5-8 years of B2B Commercial or General Management experience in the cruise industry
• Collaborative; able to build trusting relationships and deliver projects on time
• Highly organized individual with the ability to effectively balance a high volume of tasks of varying degrees of complexity, urgencies, and topics
• Self-starter and ability to thrive in a fast-paced and constantly-changing environment with ease and agility
• Strong strategy, research, analysis, and presentation skills
• Sense of ownership and responsibility towards troubleshooting issues and solutions with a self-motivation to accept and complete tasks
• Willingness to travel 10-15% of the time

What We Offer You: 

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and vision insurance
• Flexible PTO
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiatives

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