The Billing Manager will oversee billing operations and is a critical role focusing on process improvements, scalability, and strategic growth. This role demands a blend of strategic thinking to enhance long-term business scalability and hands-on tactical execution. Leading a highly motivated team, you will aim to refine and further automate processes and be a key stakeholder in new product rollouts. You’ll collaborate closely with Accounts Receivable Operations, Revenue Accounting, Customer Success and other cross-functional teams to refine processes and implement innovative strategies for automation and enhancement. Your responsibilities will include managing day-to-day operations, handling escalations, and driving initiatives to improve the billing function, ensuring timely and accurate financial reporting. 

 

Key Responsibilities:

 

  • Manage, develop and mentor billing team in the US and India
  • Ensure timely and accurate customer invoicing and dispute resolution.
  • Collaborate with internal and external customers in resolving disputes; address escalations promptly.
  • Provide guidance to account teams when negotiating with customers about billing capabilities.
  • Lead calls with cross-functional teams and leadership.
  • Manage month-end close activities including usage processing, billing and credit memos
  • Implement best practices and processes improvements to scale the billing function to support growth and new products
  • Maintain documentation and SOPs
  • Balance workloads and optimize team structure and resources to ensure scalable functions
  • Partner with Revenue Accounting, Collections, Business Technology, Customer Success and other stakeholders to optimize processes for scalability and efficiency.
  • Foster a team culture focused on customer service, accountability, quality, and continuous improvement.
  • Support internal and external audits, maintain documentation for SOX and internal control audits
  • Collaborate with cross-functional teams and leadership, providing insights and advocating for the team’s needs
  • Some international and domestic travel is expected

 

Qualifications:

 

  • You bring 7+ years of Billing experience and 5+ years of management experience, ideally within high-growth enterprise SaaS or technology companies.
  • Your expertise spans financial system applications (e.g., Workday, Salesforce, Slack) and you possess strong Excel or Google Sheets skills.
  • You’re known for exceptional communication skills, able to articulate challenges, and drive towards solutions with stakeholder buy-in.
  • A strategic thinker with a knack for motivating global teams, you prioritize improving processes and maintaining high standards of customer service.
  • You hold a BA or BS degree in Accounting or a related field and have a proven track record in full cycle collections and payment applications.
  • Your organizational skills, attention to detail, and ability to multitask enable you to meet tight deadlines and contribute to the company’s financial health.

 

Benefits:

  • People: work with talented, collaborative, and friendly people who love what they do.
  • In-Office Food: enjoy catered meals, boundless snacks, and the occasional food truck.
  • Fun: we host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues. 
  • Work/Life Harmony: flexible paid time off, options for working from home, and paid parental leave.
  • LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives.  Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.
  • Savings: our 401K matching plan helps you plan ahead.
  • RampRemote: a comprehensive program to assist you in setting up a home office that works for you
  • Location: San Francisco

 

The approximate annual base compensation range is $110,500 to $156,000. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant’s experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.

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