As Manager of an Account Management team, you will lead a group of sales professionals focused on driving Annual Recurring Revenue growth through cross-selling of additional products and the expansion and retention of the installed products across our customer and partner base. This role is critical in expanding our relationships with customers and partners while helping them deliver industry-leading cybersecurity to their customers through the Huntress platform.

This is a team management position focused on net dollar retention through cross-selling and expansion of product usage, gross dollar retention, partner loyalty, customer satisfaction, and everything growth and success after the initial sale.

This role will work closely with Revenue leadership, as well as our Marketing organization to ensure great communication and engagement with our installed base and to help our customers and partners meet their business objectives through expanded offerings, training, education, and empowerment.

Reporting to the VP of Account Management, this is a high-impact, high-visibility role. Success in this velocity motion will be measured by expansion and retention metrics, as well as the ability to drive activity and outcomes across a team of individual contributors.

Responsibilities: 

  • Manage a team of quota-carrying individual contributors
  • Achieve team plan based on both expansion metrics and renewal rates in a velocity sales motion
  • Maintain and reinforce Huntress’ culture
  • Work with partners to be a trusted advisor delivering solutions that increase customer satisfaction, grow partner adoption, and deliver exceptional quality service
  • Build and maintain strong relationships with multiple contacts within assigned partner organizations
  • Execute a customer and partner engagement process to ensure great communication with our existing customers and partners

What You Bring To The Team:  

  • 3+ years of experience managing customer/Account Management teams or managing sales teams, ideally focused on mid-market and below
  • Demonstrated experience in the SaaS industry is required
  • Strong knowledge of the cyber-security industry is a plus
  • Strong knowledge of the MSP space is a plus
  • Experience with Salesforce, Hubspot, or other similar CRM platforms
  • Strong bias to action and ability to get things done efficiently and effectively

What We Offer: 

  • 100% remote work environment – since our founding in 2015
  • Generous paid time off policy including vacation, sick time, and paid holidays
  • 12 weeks paid parental leave
  • Highly competitive and comprehensive medical, dental, and vision benefits plans
  • 401(k) with 5% contribution regardless of employee contribution
  • Life and Disability insurance plans
  • Stock options for all full-time employees
  • One-time $500 reimbursement to build/upgrade home office
  • Annual allowance for education and professional development assistance
  • $75 USD/month digital reimbursement
  • Access to both Udemy and BetterUp platforms for coaching, personal, and professional growth
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