As a Maintenance Project Coordinator – R&M at Mynd you will manage the repairs and maintenance requests for a regional portfolio of rental properties. You will troubleshoot and coordinate service to solve service requests quickly and within budget while providing an excellent customer experience.

Location:

This position is classified as remote BUT must be based in the Central Time Zone and support the Central Time Zone core business hours.

Responsibilities:  

  • Troubleshoot issues to determine necessary repairs
  • Schedule and manage service appointments. Including following up with vendors and other parties regularly to ensure the service request is tracking to budget and completion time cycle goals
  • Ensure all necessary items and information to successfully resolve the service request are documented and received from other parties
  • Assist with reviewing and building of project scopes and pricing from contractors up to a defined dollar amount
  • Working closely with leadership to ensure best practices are established and adhered to on each service request
  • Proactively managing next steps for each project and communicating frequently with stakeholders
  • Quality checking all service request records at completion to ensure records are complete before closing them out.
  • Various administrative tasks associated with the virtual management of service requests
  • Field inbound queue calls from residents and vendors regarding service requests

Qualifications:

  • High school diploma (or GED), college degree preferred
  • Prior experience in a similar position requiring coordination of residential service requests with multiple stakeholders and deliverables
  • Proven ability to execute and manage projects to completion on time and within budget while accurately documenting entire project
  • Prior experience utilizing project management or CRM software and the ability to learn new systems
  • 2 to 5 years of experience working with repairs and maintenance trades and pricing
  • Ability to prioritize, multitask and efficiently manage one’s schedule
  • Ability to review, understand and put into effect standards and procedure documents
  • Strong communication skills, both verbal and written.

Any offer of employment is conditioned upon the successful completion of a background investigation.

Compensation:

$44,000 – $52,000 annually

At Mynd, we offer a robust, competitive & unique benefits package:

  • Unlimited time off
  • 13 Paid holidays
  • Paid Parental Leave
  • Cash to purchase your own investment property through our “Project Investor Myndset” program
  • 401k
  • Wellness, home office, and cell phone subsidies
  • Volunteer time off
  • Robust health, dental, vision insurance, and more
  • Sabbatical program
  • Eligible to participate in Mynd’s equity program

At Mynd, we expect our team members to live and work by our values:

  • Be Myndful
  • Earn trust
  • Team first
  • Be an A player
  • Think like an investor
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