LMS Administrator

About the Role:

The LMS Administrator will optimize the learning technology ecosystem and leverage strong technical, analytical, and client service skills to deliver an exceptional learner experience, through:

• Supporting the organization’s new hire, compliance, role-based learning, and reporting on all learner’s activity.
• Managing the vendor relationships with our LMS system and library content partners
• Creating the strategy, implementation, utilization and optimization of the organization’s investment in learning management systems and systems that integrate into the learning management system
• Designing and developing e-learning courses, when needed.

Responsibilities:

LMS Administrator responsibilities:

• Manage the learning management system; including, enroll learners into courses, running reports, creating learning paths, scheduling instructor-led courses and webinars, coordinating certifications, and other essential systems-related maintenance.
• Design and implement scalable LMS architecture to support current and future learning needs.
• Manage the course library and monitor for out-of-date material.
• Build and maintain integrations between Docebo and Workday for seamless data exchange (user profiles, course assignments, completion tracking etc.).
• Monitor data synchronization between Docebo and Workday, ensuring accuracy and consistency of data.
• Import/upload learning content (SCORM, videos, etc.), and assist with the integration of third-party tools (authoring tools, video platforms etc.) with LMS
• Evaluate emerging technologies and recommend enhancements to improve system performance and learner engagement.
• Optimize the functionality of the LMS to achieve high user engagement and satisfaction.
• Provide support and training for administrators, instructors, and learners.
• Troubleshoot technical issues and liaise with vendors for resolution.
• Create LMS  landing pages that are engaging and maximize the utilization and completion of learning
• Develop documentation, user guides, and training materials for LMS users.

Course Developer responsibilities:

• Partner with various stakeholders and L&G team members to build learning plans
• Build courses using rapid eLearning development tools.
• Test and QA web-based courses prior to deployment.
• Use course evaluation metrics to help identify performance gaps.
• Provide thought leadership and a diverse perspective on how Cityblock can deliver best-in-class learning experiences for its employees.

Requirements for the Role:

Education

• Bachelor’s degree in Instructional Technology, Computer Science, Education, or a related field.

Experience

• 3+  years experience with Docebo or other Learning Management Systems such as Docebo, Saba, Cornerstone OnDemand, or other

Technical Skills

• Strong knowledge of LMS platforms, including system configuration, vendor management, user permissions, and technical troubleshooting.
• Manage the configuration, maintenance, and performance of the LMS.
• Ensure system availability, functionality, and security align with organizational needs.
• Develop and enforce LMS best practices and standards for usage.

Development Skills

• Knowledge and understanding of online and blended learning best practices, instructional design methodologies, information technologies, learning management, and data management systems.
• Understanding of adult learning theories and best practices for instructional design, including experience with multimedia authoring tools.
• You have experience with rapid eLearning development tools such as Articulate 360 and Adobe Captivate
• Design and develop engaging e-learning courses using tools like Articulate Storyline, Adobe Captivate, or similar software.
• Collaborate with subject matter experts (SMEs) to transform content into interactive learning experiences.
• Optimize courses for compatibility across devices and browsers.