Live Scan Review Specialist

Dandy is hiring an experienced scan review associate to deliver a best-in-class service to our dental practice clients. As a frontline operator, you will interface with our users by providing feedback on digital impressions, develop feedback loops and work with operations leadership to build out our product. This is a great opportunity for someone with an expansive dental design background to make an impact in a growing and fast-paced environment.

What You’ll Do

• Skillfully and accurately perform  scan reviews of digital impressions and offer feedback to dental practice clients using written and verbal communication
• Utilize existing SOPs and training materials to stay up to date with new workflows, technologies and products offered to clients
• Collaborate with team members to present the best possible solutions to customers

What We’re Looking For

• 4+ years CAD/CAM digital design experience using 3shape in specialized/trained across multiple product SKUs

• Extensive knowledge of dental anatomy and terminology knowledge (such as, identifying tooth margin, tissue over margin, bite alignment)
• Chairside experience along with lab experience preferred
• Experience using Intra-oral scanner software & hardware
• Customer Service Experience required
• Basic Understanding of Tech platforms and the ability to learn new platforms quickly
• Ability to adapt and empathize with customers to de-escalate situations and offer solutions to resolve client issues and deliver a great experience through oral and written communication
• Ability and desire to work in ambiguous, high velocity environments
• Ability to problem solve independently
• Intellectual curiosity and research abilities
• Willingness to roll up your sleeves and fix problems in a hands-on manner