Liability Determination Adjuster

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This is the opportunity you’ve been looking for to truly impact someone’s life! Start your claims professional career today as a remote Liability Adjuster and be part of our dynamic team!

Compensation Data

Compensation offered for this role is $47,500 – $55,000 and is based on experience and qualifications.

Job Description

Auto accidents are usually unnerving and unique. So, it takes someone special to put the pieces back together for our customers.

A Day in the Life:

• Investigate single and multi-vehicle auto accidents using innovative tools and technology to capture recorded statements, photos and/or the review of police reports to resolve losses.
• Document claims through active listening and use of data to summarize liability decisions.
• Communicate compassionately with customers and help them through their claim process in a fast, fair and easy manner.
• Negotiate claim settlements with customers in accordance with business unit standard methodologies.
• Use data and analytics to problem solve and contribute to team goals by sharing ideas and opinions.

As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license

• If required, the hiring manager will work with you along with the centralized licensing team to ensure that you are properly licensed

If offered the role, you may go to one of our regional training centers for training in our state-of-the-art facility within your first two months at Allstate. You will work with other Allstate employees to learn standard processes, answer any questions you have and make career connections.

Remote Home-Based Work

This position is a remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is not available for California, Alaska, and Hawaii residents.

When you work from home full time, you’ll need:

• a home office – a dedicated workspace in your residence that is private and free from distractions.
• a minimum internet bandwidth of 50 MB down/5 MB up
• appropriate work surface and seating

What will Allstate provide? 

• A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse)
• Connectivity reimbursement of $80 per month to offset some of the cost of internet.

Job Qualifications

You’re a great Match for this Role if:

• You have a High School Diploma/GED or higher (Bachelor’s Degree Preferred)
• You have previous experience working with customers over the phone in a high-volume environment
• You want to utilize your customer service skills to help restore peoples’ lives
• You have a strong desire to make a difference through compassionate customer service
• You are willing to work flexible hours or weekends when our customers need you
• You’re an empathic, upbeat and friendly self-starter who can work independently, as well as, on a team
• You’re excited about solving problems and coming up with creative solutions
• You feel comfortable working within the Microsoft Office Suite and would be excited to learn new technology
• You’re organized and able to multi-task in a fast-paced environment
• You’re known for clear and professional communication – both written and verbal
• Being bilingual and/or having prior military experience is a plus

We Offer:

• External candidates may be eligible for a sign on bonus of $1,000 if you have an active adjuster license in FL, TX or your resident state.
• New hire equipment bundle.
• A culture of learning where you can expect to develop foundational skills for the future
• Leadership teams that are communicative and compassionate
• Impactful work by serving customers and the community in times of need
• Potential for flexible work arrangements
• A culture in which you dress for your day
• Recognition and advancement opportunities
• Paid Time Off, 401(k) and pension
• Medical, Dental, and Vision coverage
• You can view all Allstate benefits @ https://allstategoodlife.com

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