Lead UX Content Designer, Storefront – US Remote

Our Storefront domain oversees many pivotal touchpoints in the customer journey including the homepage, search and navigation, product discovery and selection, and deals and cross-sells.

By understanding the needs of Vista teams, customers and internal users, you’ll help enhance all customer-facing workstreams within the domain as well as its connected experiences. You’ll help us achieve objectives by improving our site’s usability, accessibility, intuitiveness and localization.

This is a rare opportunity to influence a hugely ambitious transformation and help shape our content quality for years to come.

Responsibilities include:

• Observe the current user experience to understand where customers need assistance.
• Take a hands-on approach at every stage of the design process – from discovery through to design execution and iteration – to bring ideas to life through user flows, wireframes and prototypes.
• Advocate for using high-frequency, plain language to build conversational experiences and intuitive interfaces
• Understand and define how Vista’s tone changes across different interactions
• Find opportunities to improve language consistency across end-to-end experiences
• Partner with data, consumer insights and UX research partners for foundational guidance on product direction and new concept testing
• Contribute constructively to design reviews and content scripts
• Define content concepts across various product, service and interaction contexts
• Demonstrate passion for the craft of writing and build interest and enthusiasm for clear, polished language and messaging across our platforms

The position is remote-first, but we have many collaboration spaces across the globe.

Your Qualifications:

At Vista, we are striving to hire individuals that add new ideas and perspectives to our teams and enhance our culture. No matter your background or work experience, we strongly encourage you to apply—even if you feel that you don’t meet the exact requirements or have the same qualifications. You might be a great candidate for this or other opportunities.

• 6+ years’ experience in content design, content strategy or a related field for a tech/retail/consumer brand
• Strong expertise working with information architecture and content systems, frameworks and patterns
• Proven ability in developing high-quality scalable experiences
• Strong experience in producing data-informed, measurable solutions that consider customer insights and test results
• Aptitude for building strong relationships with design, creative, technical and business partners
• Excellent spoken and written English
• Strong experience leading or influencing projects from strategy to execution
• Solid understanding of accessibility standards and best practices
• Familiarity working in Figma, Miro, Jira, Trello and other design software

All applicants must submit a portfolio showcasing relevant work to be considered for this position. Applications submitted without a portfolio will not be reviewed. Additionally, please include any necessary passwords or access details to view your portfolio.

Nice to Have:

• An understanding of other languages and the typical challenges of localizing content from English
• A passion for communicating and championing content design across the business
• Experience with content operations and governance models
• Experience as a design mentor and/or coach
• Demonstrate passion for the craft of writing and build interest and enthusiasm for clear, polished language and messaging across our platforms