As the Lead Product Manager for Transactions, you will work with key stakeholders to define a multi-year strategy and lead the efforts to develop the roadmap, vision, and priorities for delivering this new DocuSign offering. You will deeply understand the needs of customers across different industries including financial services to develop product capabilities that bring people together to accelerate multi-document agreement processes such as client onboarding.

 

DocuSign has built award winning and the most pervasive technology for enabling businesses to automate their agreement processes – from generating agreements, negotiating between parties, getting agreements electronically signed, managing the workflows and integrations once an agreement is signed, and analyzing and deriving insights from agreements. Today, DocuSign’s products meet the needs of customers extending from individual consumers to large Enterprises. You will work on launching a new offering that supports these diverse audiences with key capabilities that impact how our customers engage with our UI and API to support their complex agreement processes end-to-end. Using qualitative and quantitative insights, you will deliver a new offering that both transforms how DocuSign meets customers’ needs and drives measurable impact. In this position you will work cross-functionally with Design, Marketing, and Engineering and engage directly with customers to experiment and iterate to define and fine-tune the strategy and product roadmap.

 

This position is an individual contributor role reporting to the Sr. Director of Product Management.

 

Responsibility

  • Lead the strategy and roadmap for delivering DocuSign Transactions
  • Drive the vision and requirements, and translate them to functional specifications to facilitate a sound design and deliver a delightful customer experience
  • Leverage primary and secondary research actively to deepen understanding of customers across their lifecycle, from awareness to renewal and expansion
  • Own insights on the market in which your product areas compete; stay abreast of industry trends, events, and channels to anticipate customer needs
  • Understand key personas, problems and jobs to be done by closely working with customers, User Research, and Marketing
  • Understand and profile high value, innovative use cases purchased and implemented by key customers
  • Work closely with the Business Development team to identify partners critical to scaling offering
  • Monitor, measure, and report on key business and customer metrics in collaboration with Data Science, and identify areas for continuous testing, experimentation and evolution
  • Evaluate and prioritize product roadmap and backlogs in alignment with product development teams for effective release and sprint planning
  • Facilitate requirements definition across teams to create developer-ready epics, user stories and acceptance criteria while identifying dependencies and relative priority with other product managers
  • Partner with Program Management, Design and Engineering to ensure product ships on time and to quality
  • Collaborate with Marketing, Pricing, Sales, Support, Legal, Security and other cross-functional teams on successful go-to-market and product adoption
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