There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems! Senior Customer Success Manager, US, West About OutSystems One of the fastest growing B2B software companies in the world, OutSystems is on a mission to change the way software is built. We are looking for talented and motivated people to join us as we enable every organization to innovate through the power of software. The OutSystems modern application platform empowers customers to build, deliver, manage and evolve the software that makes a difference to their business. With high-productivity, AI-assisted tools, customers are able to quickly tackle any strategic challenge such as application modernization, workplace innovation, business process automation, and customer experience transformation. The OutSystems platform also ensures solutions are secure, resilient, cloud-native, built to scale, and most importantly, are able to be continuously evolved. By delivering a best-in-class, state-of-the-art offering, OutSystems has achieved global scale and experienced tremendous recent growth. Today, OutSystems has more than 350,000 developer community members, 1,200 employees, 300 partners, and thousands of active customers in over 60 countries and across 22 industries. Founded in 2001 and headquartered in Portugal, OutSystems now has global offices in the United States, the United Kingdom, the Netherlands, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, and Singapore, as well as a thriving, world-wide community of remote employees. OutSystems team members are at the core of a dynamic, industry-leading company that is helping customers of all sizes and all across the globe to build applications fast, right and for the future. Due to an ever-expanding client base, OutSystems is hiring a Senior Customer Success Manager to ensure the most strategic customers are realizing the full value from OutSystems products and solutions across their entire global enterprises. What You Will Do Manages a list of our strategic customers and important initiatives; blend of tier 1 and 2 accounts, multiple segments Provides customers with business, technical, and product knowledge. Develops/executes effective success plans to drive customer outcomes. Educates customers on how existing and new product features/functionality will contribute to the growth of their business. Works closely with CS leadership to define and execute best practices for account management. Assists others at OutSystems as they support the customers in their digitalization journey. Works closely with Account Executives and Technical Success Managers to identify and nurture customer renewal and growth opportunities to closure. Acts as the Voice of the Customer. Identifies and quantifies the key factors for customer success and then communicates them effectively to drive the solutions provided by OutSystems. Develops a plan to meet this criterion based on regularly cadenced communications with the customer (QBRs, Executive Meetings, etc.). Brings intelligent and relevant product feedback and recommendations from customers back to the Product Management team Develops a plan to increase the penetration at your Customers that provides for increased OutSystems executive visibility. Ability to drive complex adoption scenarios, understand how to drive customers through the Evolving and Scaling phases, and pitching the value of the OutSystems Center of Excellence Qualifications 5+ years experience in a customer facing role Experience in a Technical Account Management, Customer Success Management, Solution Engineering/Architecture, or Professional Services role Experience with large enterprise customers in a SaaS revenue model Track record of consistently delivering projects, driving successful technical programs, and managing technical accounts Experience working with a technical customer base and corporate IT projects and processes Proven ability to lead people internally and externally to drive outcomes A highly quantitative approach to understanding, measuring, and forecasting customer behavior and revenue Ability to work across geographies and cultures Bachelors Degree (or equivalent) or higher Location: US, West What we have to offer you? A company that continues to grow, change and innovate, and gives our teams the space to be proactive and creative. Real career opportunities. We care about growth and development. Vertical career progression is an obvious possibility, but we also offer the possibility for lateral moves, joining different teams, and mastering specific skills. Work colleagues that are as smart, hardworking and driven as you and a team that is global. A company culture that is based on transparency, teamwork and excellence (as promised in our Small Book of the Few Big Rules and delivered every day.) Disrupting the status quo is in our DNA. In fact, its why our company exists. We Ask Why a lot. It helps us connect our individual work to the bigger picture and sometimes even uncover a better way. Join us in disrupting the status quo of the low-code market, we give you the power to “Ask Why”, you give our customers the power to innovate through software! We are one of the fastest-growing B2B software companies in the world, OutSystems is on a mission to enable every organization to innovate through software. We are looking for talented and motivated people to join us in helping companies solve some of their most strategic business challenges, from modernizing their workplace processes to transforming their employee and customer experiences. As a member of the OutSystems global team, you will help build, deliver, manage, and evolve software that is a low-code market leader and preferred by professional developers around the world. Don’t see the job you are looking for? You can submit a resume for future consideration. Since our pioneering start in 2001, OutSystems has been a driving force in the low-code revolution, transforming enterprise software delivery. First established in Portugal, we are now nearing a workforce of 2000 employees and proudly hold the global number 1 position in the low-code platform landscape. With offices strategically located in the United States, United Kingdom, the Netherlands, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, Singapore, and a thriving worldwide community, we’re igniting change in 87 countries and across 22 industries. Our success is grounded in a commitment to customer triumph, as reflected in over 1,533 positive public reviews showcasing the real business value OutSystems delivers. Ready to join the global leader in low-code and be part of a transformative journey? OutSystems awaits, where your talent meets unparalleled opportunity!
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