Brand Creative is a small but mighty in-house team of designers and developers. While our primary focus is to bring our product to market on our website, our team is well-rounded and supports many creative outputs — from event signage all the way up to retreats & swag.

We are arbiters of the brand. Everything customer-facing passes through the design team in some way. You’ll be making things that are seen and used by several hundred thousand people every month, and it’s your job to ensure that every moment — no matter how big or small — looks, feels, and sounds like Help Scout.

About the role

  • The Lead Brand Designer is accountable for executing high-caliber work across multiple workstreams with little oversight, bringing quality and efficiency to Brand Creative.
  • You will own and implement design systems, frameworks, and direction documents that serve as reference and starting points for the rest of the team.
  • This team member is a multiplier that inspires and mentors teammates, fosters consistency across channels, and elevates our brand and the way we work.


About you

  • You’re a stellar visual designer with a keen attention to detail.
  • You’re curious and consultative with teammates and cross-functional partners, seeing their feedback as a gift that’s critical to your work’s success.
  • You leverage soft skills and asynchronous techniques to move work forward, often handling multiple complex projects in tandem.
  • You keep a pulse on company goals to ensure you’re pursuing the most impactful tactics. If you see other opportunities, you speak up and propose them.
  • You know when to use time-saving approaches and when to build new systems. You also are comfortable delegating and breaking work down into manageable chunks.
  • You embrace ambiguity and find ways to create clarity, for yourself, and your fellow teammates.

Perks & Benefits

Help Scout offers a variety of perks and benefits to support you and your family. Our offerings include healthcare coverage, wellness resources, and so much more. Visit our careers page to learn more.

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